A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

International Perspectives on Patient Experience

May 14, 2019
11:35am - 12:15pm
Room 22

Globally there is a new and significant focus on patient experience. From a more competitive global market to financial reimbursements dependent on a higher standard of care and patient satisfaction, patient experience is at a critical focal point for healthcare leaders around the world. Healthcare leaders who desire to infuse exceptional patient experience into the DNA of their culture will drive continuous improvement and accountability through all departments and teams.

This inspirational panel of healthcare leaders from diverse countries will discuss the beneficial impacts resulting from this new focus of providing the optimal patient experience.  Hear and learn about cultural aspects impacting patient experiences, new global trends, technologies, challenges, and regulations which both support and hinder the development of exceptional patient experiences around the globe.


Joe Sweet

Director of International Patient Experience
Cleveland Clinic

Lamia AlFaleh

Assistant Director of Rehabilitation Program & Services
Sultan Bin Abdulaziz Humanitarian City

Dana Kassissieh

Senior Director for Governance & Patient Experience
Cleveland Clinic Abu Dhabi

Muneera Rasheed

Director, Patient Experience of Care, Pediatric Service Line
Aga Khan University

Matthew Kelly

Gosford Private Hospital

Si Ching Lim

Senior Consultant, Geriatric Medicine
Changi General Hospital

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