A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

International Perspectives on Patient Experience

May 14, 2019
11:35am - 12:15pm
Room 22

Globally there is a new and significant focus on patient experience. From a more competitive global market to financial reimbursements dependent on a higher standard of care and patient satisfaction, patient experience is at a critical focal point for healthcare leaders around the world. Healthcare leaders who desire to infuse exceptional patient experience into the DNA of their culture will drive continuous improvement and accountability through all departments and teams.

This inspirational panel of healthcare leaders from diverse countries will discuss the beneficial impacts resulting from this new focus of providing the optimal patient experience.  Hear and learn about cultural aspects impacting patient experiences, new global trends, technologies, challenges, and regulations which both support and hinder the development of exceptional patient experiences around the globe.

Speakers

Dana
Kassissieh
Senior Director for Governance & Patient Experience
Cleveland Clinic Abu Dhabi
Joe
Sweet
Director of International Patient Experience
Cleveland Clinic
Lamia
AlFaleh
Assistant Director of Rehabilitation Program & Services
Sultan Bin Abdulaziz Humanitarian City
Matthew
Kelly
CEO
Gosford Private Hospital
Muneera
Rasheed
Director, Patient Experience of Care, Pediatric Service Line
Aga Khan University
Si Ching
Lim
Senior Consultant, Geriatric Medicine
Changi General Hospital

EXPERIENCE REIMAGINED

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

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