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Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Improving Behavioral Health Coordination

May 14, 2019
11:35am - 12:15pm
Room 24

In this session, Lisa Parks, quality improvement coordinator at Mid-Valley Behavioral Care Network (BCN), will discuss the challenges surrounding the behavioral health coordination in the ED. Lisa will discuss the actions BCN has taken to correct these issues, including the implementation of a care collaboration software that has enabled case managers and other providers to effectively track patient data and care team inputs. Using the insights from the collaboration tool, Mid-Valley has developed a targeted approach to connecting patients with their behavioral care specialists to prevent future readmission. This info has also helped Lisa follow-up with 99% of clinic patients within seven days of hospital discharge.


Quality Improvement Coordinator
Mid-Valley Behavioral Care Network



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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