Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Hospital executives are increasingly under pressure to meet seemingly incompatible goals - reduce costs and increase revenues while improving patient satisfaction. Considerable study has been given as to how to improve patient flow for better care and overall patient experience.
In this session, attendees will hear how Adventist Health White Memorial Medical Center based in Los Angeles, Calif., has used a powerful combination of RFID tracking on patients and staff, along with a mobile communication platform to improve patient experience over the past five years in their GI, Intake and OR areas. The results: The organization has improve patient satisfaction by reducing wait times at various stages in the patient flow, optimizing the usage of hospital resources such as equipment, staff, and rooms.
Attendees will learn:
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.