A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH

Implementing an Impactful Experience Program - Study with The Beryl Institute

May 14, 2019
2:10pm - 2:25pm
Room 21

Effective communication with patients and families, a comfortable diagnostic and testing experience, coordination of care during and between encounters, as well as engagement levels of employees: These are just some of the key factors that influence the patient experience throughout the continuum of care. But which factors are the most important? 

The Beryl Institute and Siemens Healthineers conducted a study to identify the most important factors that influence a patient's experience of healthcare.  

The results of high-performing units and patient organizations have been summarized to create a scorecard showing the most influential factors across the continuum of care.  
In this session, you can learn how to gauge your system-wide patient experience efforts as well as to identify gaps and potential areas for improvement.


Vice President, Global Head of Improving Patient Experience and Marketing Strategy
Siemens Healthineers



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Read Patient Stories >>