Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Since joining Walmart in 2012, David Hoke has been responsible for designing and delivering offerings that improve the wellbeing of 1.5 million employees in the United States. This work has included a strong focus on applied behavior change theory, behavioral science, persuasive technology, habit formation and behavioral insights.
In this opening keynote, David will explain that to help one person or a million, we must connect with them emotionally and understand the environmental factors that influence their behaviors. David will share personal stories of how Walmart paved the way to better health by creating programs that helped employees struggling with challenges such as obesity and financial instability.
As David will discuss, to understand how people change behavior, you must look at the whole person, and that requires empathizing with them and addressing they challenges they experience on a day-to-day basis.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.