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Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

An Innovative Approach to Hospital Flow Optimization

May 14, 2019
10:45am - 11:25am
Room 24

Hospital flow optimization innovative techniques fine tune processes involved in patient flow, refining by hour of the day, week, and month for better outcomes in resource utilization. 

In this session, attendees will learn an approach to uncover and optimize clinically unnecessary variations in patient flow, enabling healthcare providers to spend more time with patient engagement and enhancing the patient experience.  

Key takeaways:

  • To improve the emergency flow one must eliminate the unnecessary steps (reduce waste) and decrease variability. 
  • Certain external factors such as weather can help improve prediction of flow and reduce variability.
  • Continuous surveillance of the emergency department with machine learning helps better match the capacity with the demand hence improve flow, reduce waste, improve patient satisfaction.


Medical Director Emergency Department
Peace Health United General Medical Center



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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