A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Optimizing the Emergency Department Experience

May 14, 2019
1:30pm - 2:10pm
Room 25

Session attendees will learn how a 24-bed, level 3 trauma center in Michigan implemented key strategies to overcome barriers and implement positive change within the emergency department. The session's presenters will provide an overview of how management commitment, from the hospital C-suite to the ED medical director, must be in place to hold all accountable for an optimized patient experience. Outcomes achieved: Increased patient experience scores, increased employee engagement, reduced LWOBS, reduced wait times.


Emergency Medicine Physician
Memorial Healthcare
Director of Patient Care Services
Memorial Healthcare



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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