Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Over the course of the past two years, the Cleveland Clinic's LGBTQ Employee Resource Group identified an opportunity for further LGBTQ education, awareness, and engagement. In consultation with key executive sponsors and nationally recognized content experts, the clinic designed and launched an enterprise-wide diversity and inclusion training series focused specifically to engage this underserved population. More than 500 caregivers have participated in the trainings since they went live in fall of 2018.
In this session, attendees will hear about the project's key features and lessons learned. These include:
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.