A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Continuous Improvement Workshop

May 14, 2019
2:35pm - 3:15pm
Room 26

This Cleveland Clinic Continuous Improvement breakout session will introduce elements of a process confirmation board and share how its application improved the patient experience.  Included in this session will be a demonstration of how to build and use a process confirmation board to confirm adherence to a standard and achieve a desired goal.

Speakers

Amy
Szabo
Program manager: Our Voice Healthcare Partners & Human Centered Design
Cleveland Clinic
Amy
Palmiero
Continuous Improvement Specialist
Cleveland Clinic
Jennifer
Erb
Continuous Improvement Specialist
Cleveland Clinic
Mark
Ladd
Continuous Improvement Program Director
Cleveland Clinic

EXPERIENCE REIMAGINED

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

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