A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH

Constructing a Roadmap to Accelerate Transformation

May 14, 2019
10:45am - 11:45am
Room 20

Transformation is occurring at a rapid pace across the health care industry. In today’s environment, successful leaders must have both a strategic vision for transformation and a reliable framework for execution in order to achieve the greatest ROI. In this session, James Merlino and Rachel Biblow will share the critical elements of a roadmap to translate strategy into action. They will outline an approach for defining an enterprise-wide strategy, address the steps for building a change-ready culture, identify the requirements of an integrated data strategy, and provide tactics for empowering leaders to achieve breakthrough outcomes.

Attendees will walk away with a step-by-step approach to help formulate and operationalize transformational strategy at their organizations.


Chief Transformation Officer
Press Ganey
Senior Vice President, Transformational Solutions
Press Ganey



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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