A Cleveland Clinic & HIMSS Event. Find out more

Cleveland, OH
Cleveland Clinic
May 13-15, 2019

Can Digital Empathy be Taught?

May 13, 2019
11:45am - 12:30pm
Room 25

Empathy strongly impacts patient outcomes and satisfaction, and as virtual visits and education ramps up, new methods and settings for empathy have arrived. Two big questions...can we effectively teach empathy through virtual platforms with AI, VR, or e-learning or does it need to be done in person?  The second, what communications skills training is needed for clinicians to engage patients effectively in relationship when using telemedicine and video?

In this session, our panelists address these timely and relevant questions - and more - head on.


Steven Kaplan

Associate Chief Medical Officer
New York-Presbyterian Hospital

Amy Windover

Director, Center for Excellence in Healthcare Communication
Cleveland Clinic

Tom Sullivan

Healthcare IT News, HIMSS Media

Richard Frankel

Professor of Medicine and Geriatrics
Indiana University School of Medicine

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