Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
Empathy strongly impacts patient outcomes and satisfaction, and as virtual visits and education ramps up, new methods and settings for empathy have arrived. Two big questions...can we effectively teach empathy through virtual platforms with AI, VR, or e-learning or does it need to be done in person? The second, what communications skills training is needed for clinicians to engage patients effectively in relationship when using telemedicine and video?
In this session, our panelists address these timely and relevant questions - and more - head on.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.