A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Can Digital Empathy be Taught?

May 13, 2019
11:45am - 12:30pm
Room 25

Empathy strongly impacts patient outcomes and satisfaction, and as virtual visits and education ramps up, new methods and settings for empathy have arrived. Two big questions...can we effectively teach empathy through virtual platforms with AI, VR, or e-learning or does it need to be done in person?  The second, what communications skills training is needed for clinicians to engage patients effectively in relationship when using telemedicine and video?

In this session, our panelists address these timely and relevant questions - and more - head on.

Speakers

Amy
Windover
Director, Center for Excellence in Healthcare Communication
Cleveland Clinic
Richard
Frankel
Professor of Medicine and Geriatrics
Indiana University School of Medicine
Steven
Kaplan
Associate Chief Medical Officer
New York-Presbyterian Hospital
Tom
Sullivan
Editor-in-Chief
Healthcare IT News, HIMSS Media

REIMAGINE THE PATIENT EXPERIENCE

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

Read Patient Stories >>