A Cleveland Clinic & HIMSS Event. Find out more

Cleveland Clinic
May 13-15, 2019 | Cleveland, OH

Accelerating Customer Experience and Innovation

May 14, 2019
2:10pm - 2:25pm
Room 25

For more than 130 years, Boehringer Ingelheim has been committed to the development of innovative medicines that improve the lives of patients and their families.  As we continue with this mission, we also recognize the need to improve patients’ experiences as they navigate the healthcare ecosystem.

To do so, we are embarking on learning more about our customers by striving to uncover their stories, and define the moments that matter most to them. Allowing BI to focus on solving for patient needs and innovate solutions defined through the patients’ lens.


Director, Customer Experience
Boehringer Ingelheim



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Read Patient Stories >>