Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
To better support the needs of clinicians and meet the demands of a rapidly changing healthcare technology landscape, the Cleveland Clinic recognized the need to transform the way its technology division worked and delivered services. To this end, it greatly improved team dynamics by leveraging unique practices such as having teams create social contracts, participate in retrospectives every two weeks, and plan their work and deliverables collectively as a group.
This session will explain how such collaborations and cohesion on teams has not only improved employee satisfaction, but also created empowered teams where everyone feels a sense of shared accountability and supports each other in a fast-paced healthcare environment.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.