A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH

Schedule At A Glance

Registration Hours: 7:00 AM – 6:30 PM
Exhibit Hours: 4:30 PM – 6:00 PM

Registration Hours: 6:30 AM – 6:00 PM
Exhibit Hours: 7:30 AM – 6:00 PM

Registration Hours: 6:30 AM – 2:00 PM
Exhibit Hours: 7:30 AM – 1:30 PM


7:30 AM – 4:30 PM
Cleveland Clinic’s Coaching Workshop: Enhancing
Relationships with a Coach Approach*

8:00 AM – 4:30 PM
R.E.D.E. Accredited Courses* 
- Foundations of Healthcare Communications
- Anesthesia Care


8:30 AM – 4:30 PM
Preconference Symposium*
- Smarter Care for All
- Empathy 360


4:30 PM – 6:00 PM
Summit Opening Reception 
Open to all Registered Attendees

5:30 PM – 7:00 PM
International Reception  
Open to all International Registered Attendees

7:30 PM – 9:00 PM
Death Over Dinner*


7:30 AM – 8:00 AM
Networking Breakfast 


8:00 AM – 10:15 AM
Opening Remarks & Keynote Speakers

10:15 AM – 10:45 AM
Morning Networking Break

10:45 AM – 12:15 AM
Morning Breakout Sessions

12:15 PM – 1:30 PM
Networking Luncheon

1:30 PM – 3:30 PM 
Cleveland Clinic Tour* 

1:30 PM – 3:15 PM 
Afternoon Breakout Sessions

3:15 PM – 3:40 PM
Afternoon Networking Break

3:40 PM – 5:00 PM
Keynote Speakers

5:00 PM – 6:00 PM
Networking Reception

6:15 PM – 10:00 PM
Social Event: Punch Bowl Social*
 


7:30 AM – 8:00 AM
Networking Breakfast 


8:00 AM – 10:30 AM
Morning Remarks and Keynote Speakers

10:30 AM – 11:00 AM
Morning Networking Break

10:30 AM – 12:30 PM 
Cleveland Clinic Tour*

11:00 AM – 12:50 PM
Breakout Sessions 

12:50 PM – 1:30 AM
Networking Luncheon

1:30 PM – 4:00 PM
Keynote Sessions 

4:00 PM – 4:15 PM
Closing Remarks

*Separate Registration Required

EXPERIENCE REIMAGINED

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

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