West’s Engagement Center Solutions (including TeleVox Solutions) help organizations engage and activate patients beyond the clinical setting. Our technology-enabled communications solve patient engagement challenges in four key areas: Patient Access, Routine Care, Chronic Care and Transition Care. West enables providers to optimize patient experience, improve quality, maximize revenue and reduce costs.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.