A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH


The annual Patient Experience Summit is the largest independent patient experience conference in the world.

In 2018, participants came from 47 states and 35 countries to bring together the leaders, providers, healthcare organizations, patients, payers and industries committed to improving the patient experience through empathy and innovation. In its 10th year, Cleveland Clinic and HIMSS are partnering to enhance the focus on technology and more deeply explore how healthcare is extending empathy into an increasingly digital environment.


The annual summit provides a forum which showcases the exceptional efforts to generate and exchange ideas, strategies and practices to improve and sustain quality patient experience. Through honest commentary on what hasn’t worked, and patient and family reflections on what’s still needed, attendees will hear how organizations around the world will strive to deliver the best clinical, physical and emotional experience to patients and families.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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