A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH

Empathy 360

Preconference Symposium

Monday, May 13  |  8:30 a.m. - 4:30 p.m.
Cost: $275 (Early)/ $300 (Standard)/ $325 (Onsite) (Additional Registration)

Empathy 360

Empathy 360, a preconference symposium on Monday, May 13, will examine how leading provider organizations are successfully using the technology fueling today’s consumerization of healthcare. We’ll shed light on the drivers for change in a technology-centered world, and prepare you for a future where consumers and patients are one in the same – and where patients are empowered to manage their health.

Most importantly, we’ll demonstrate how to protect and elevate empathy in this growing, digitally-enabled landscape.

More and more, non-healthcare industries, the Googles and Amazons of the world, are setting consumer expectations. The patient-consumer wants access, convenience, great service, collaboration, transparency and all the other benefits that define a great customer experience. Too often, healthcare does not deliver.

Empathy 360 will dive deep into this spreading consumerization and the digital technologies reshaping healthcare and wellness. This preconference symposium will challenge us to consider where technology can help elevate experience and where it cannot – and should not – go.
 

Key takeaways include:
 

  • Market drivers for consumerism and its impact on healthcare
  • Lessons from retail, advertising and other industries
  • Patients versus Consumers: What’s the difference?
  • Where empathic design must be and technology should not
  • How AI will shape (or not) experiences
  • Technologies that will fuel healthcare’s future
  • High-performance digital care
  • Empathy for clinicians in a data-heavy digital age
  • Connected health in the care continuum
  • Key digital and virtual solutions for communication, navigation, and engagement
  • Successful program design and implementation
  • Design thinking for consumers and clinicians
     

Greater consumer engagement strengthens your competitive advantage and helps improve outcomes. In this new paradigm, technology and data will empower consumers to demand a great experience and individualized care – how, when, and where, they want it. 
 

Join us for Empathy 360, and learn how to operate in this Brave New World.

 

 

EXPERIENCE REIMAGINED

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

Get Updates