A Cleveland Clinic & HIMSS Event. Find out more

The Patient Experience: Empathy + Innovation Summit Commemorates 10 Years

Join Cleveland Clinic and HIMSS back in Cleveland, OH May 18-20, 2020 to explore how healthcare is extending empathy into an increasingly digital environment. From the plenary stage and diverse workshops, to immersive experiences and networking opportunities, the world’s largest conference devoted to improving the patient experience convenes leading physicians, executives and caregivers to examine what patients and families want and how quality, safety, experience, design and tech can be reimagined to build the ideal patient and human experience.

Keynote speakers

Adrienne Boissy

Chief Experience Officer
Cleveland Clinic

Geoff Colvin

Senior Editor at Large
Fortune Magazine

Toby Cosgrove

Executive Advisor
Google Cloud Healthcare, former Cleveland Clinic CEO

Chris Dancy

The Most Connected Man on Earth

Kelly Hancock

Chief Nursing Officer
Cleveland Clinic

Denise Hines

Chief Americas Officer

Carolyn Jones

Photographer, Filmmaker, Author

Tomislav Mihaljevic

President and Chief Executive Officer
Cleveland Clinic

Victor Montori

Clinician, Researcher and Author
Mayo Clinic

Christine Porath

Author, Associate Professor, McDonough School of Business
Georgetown University

Who Should Attend

Government & Academia

VA, DoD, academic medical centers, OCR, SSA

Healthcare Providers

Ambulatory decision-makers, physicians, RNs, and physician practices


Small, medium, and large-sized hospitals, medical centers, and health systems

Innovation Leaders

CTOs, CIOs, Innovation Directors

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