A Cleveland Clinic & HIMSS Event. Find out more

May 13-15, 2019 | Cleveland, OH


R.E.D.E. to Communicate®: Foundations of Healthcare Communication

Monday, May 13  |  7:30 a.m. - 4:30 p.m.
Global Center for Health Innovation – 4th Floor (HIMSS Innovation Center)
Cost: $895 (Additional Registration)

Communication is the most common medical procedure. A relationship-centered approach to patient care can be learned through purposeful practice with feedback. Good communication skills have been shown to help medical practitioners improve reflective listening skills, empathy, teaching, time management and conflict resolution. R.E.D.E to Communicate®: Foundations of Healthcare Communication course is the foundational course in the program and is a required prerequisite for the advanced topic courses. This course teaches commonly effective tools and a model of communication as well as allowing participants the ability to practice its implementation.

Physicians (MD/DO), Advanced Care Providers (NP, PA, PhD, LISW), Clinical Trainees Residents/Fellows, Nursing professionals, Educators charged with developing/offering clinical communication programs.


  • At the end of this activity, the participant will be able to:
  • Review the evidence on the value of effective communication skills in healthcare;
  • Establish rapport and plan an encounter with the patient;
  • Elicit the patient perspective using different tools;
  • Apply a variety of methods to convey empathy;
  • Incorporate the patient into decision making and education; and
  • Practice applying these communication skills in challenging clinical cases.

This activity has been approved for AMA PRA Category 1 Credits™.





Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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