MAY 22-24, 2017

Cleveland Convention Center, Cleveland, Ohio

2017 Call for Posters

The 2017 Patient Experience Summit is pleased to welcome poster abstract submissions for consideration. Poster abstracts should describe an established best practice, developing program or research project which enhances or explores patient or employee experience.


Submission deadline

The submission deadline is January 13, 2017. Submitters will be notified of acceptance by January 27, 2017 via email from



Poster abstracts should align with the themes and tracks of the Summit and are welcomed from a variety of professional disciplines. Poster abstracts with established outcomes will be given highest priority. Topics include:

  • Marketing
  • Care Technology and Innovation
  • Quality and Safety
  • Nursing
  • Operations and Support Services
  • Communication
  • Engagement
  • Design and Architecture

Submit your poster abstract by completing the online poster submission form on this page. All submissions will be reviewed by a blinded review panel. The highest scoring abstracts will be displayed during the Featured Poster session and each author will have 10 minutes to present their work. Primary authors selected to display will receive a 50% discount on the full Summit registration fee.


Submission for award consideration

  • Publication in the Journal of Patient Experience (JPE) - Summit attendees will vote for the “best poster abstract”. One recipient will be recognized during the Patient Experience Empathy + Innovation Summit and published in the JPE.
  • Practice of the Year Award -The Association for Patient Experience Practice of the Year Award is an annual award designed to honor outstanding innovations or improvements that enhance the patient experience and promote best practice development through the exchange of ideas among peers. One recipient will be selected as the winner and presented an award during the Patient Experience Empathy + Innovation Summit.



All questions can be emailed to


2017 Call for Posters Form

Poster Abstract Information:

(500 words or less)

Key Findings:

Provide at least one but not more than three findings:

Will you be onsite at the Summit to present your poster?:

Would you like to be considered for publication in the Journal of Patient Experience?:

Would you like to be considered for the Practice of the Year Award?:



Extremely well organized for optimization of time and value

—2015 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2015 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2015 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2015 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2015 Summit Attendee

A room full of people like me – feels like a dream!

—2015 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2015 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2015 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2015 Summit Attendee