MAY 15-18, 2016

Cleveland Convention Center
Cleveland, Ohio


Call for Abstracts

2016 Abstract Submission Information

Please check back later for more information regarding 2016 Summit abstract submission opportunities.

The information below pertains to the 2015 Summit. 2016 information and guidelines are subject to change.

2015 Abstract Submission Information

The 2015 Patient Experience: Empathy + Innovations Summit is pleased to welcome abstract submissions for consideration. Abstracts should describe an established best practice, developing program or research project which enhances or explores patient or employee experience.


Abstracts should align with the themes and tracks of the Summit and are welcomed from a variety of professional disciplines. Abstracts with established outcomes will be given highest priority. Topics include:

  • Foundations for Patient Experience Improvements
  • Patient Engagement
  • Tactical Improvements in Patient Experience
  • Physician Engagement
  • Patient Experience Data & Metrics
  • Creating a Culture to Support Patient Experience
  • Continuous Improvement
  • Other

Submit your abstract by completing the online submission form on this page.

All submissions will be reviewed by a blinded review panel. Submissions that focus on vendor solutions or consulting services will not be considered.

Submission deadline

Submissions must be received no later than February 20, 2015. Submitters will be notified of acceptance by March 20, 2015 via email from

If your abstract is accepted, please note the following:

  • Authors of accepted abstracts will have the opportunity to submit a poster for display at the 2015 Patient Experience: Empathy + Innovation Summit.
  • All authors will be included in the Summit program book distributed to all attendees.
  • Abstract may be published in the Association for Patient Experience (AfPE) newsletter.
  • Abstracts may be posted on the Cleveland Clinic Office of Patient Experience website and the AfPE website.
  • Authors will not receive discounts on the Summit registration fee.


All questions can be emailed to

Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee