MAY 15-18, 2016

Cleveland Convention Center
Cleveland, Ohio


Sponsors & Exhibitors

2016 Sponsors & Exhibitors - Please check back for information

2015 Sponsor & Exhibitor Information

Sponsorship Levels

More than 2,100 people attended the 2014 Patient Experience: Empathy + Innovation Summit, and we anticipate another well attended conference in 2015. Attendees came from 49 states and 39 countries, representing hundreds of hospitals, healthcare systems and businesses from around the world.

The Patient Experience Summit connects front-line caregivers, industry decision-makers and c-suite level stakeholders. Sponsorship packages give your company exposure and a hands-on connection to this audience. Packages offer a wide range of benefits and opportunities. See what we have to offer and let us work with you to identify a package that best fits your needs.

  • Presenting
  • Platinum
  • Gold
  • Silver
  • Bronze
  • Standard Exhibitor

For more information, please contact Jerry Mizer at or call 216.932.3448.

The Empathy and Innovation Summit is hosted by the Cleveland Clinic Office of Patient Experience.

*Below is a summary of 2015 Summit benefits. Please click the PDF link further below for the most up-to-date benefits spreadsheet*

Benefit Presenting Sponsor
Platinum Sponsor
Gold Sponsor
Silver Sponsor
Bronze Sponsor
Standard Exhibitor
Printed: (contract & payment must be received prior to deadlines)
Brochure Logo Logo Logo Name Name  
Other Collateral Logo Logo Logo Name Name  
Electronic: (contract & payment must be received prior to deployment)
Summit Website Logo + Hyperlink Logo + Hyperlink Logo Name Name  
eBlasts (Summit & Partner deployments) Logo + Hyperlink Logo + Hyperlink Logo Name Name  
Daily Summit Recap email Logo + Hyperlink Logo + Hyperlink Logo Name Name  
Program: (contract & payment must be received prior to deadlines)
Ad Full Page ‐ Inside Cover or Back Cover Full Page ‐ Inside Cover (if available) Full Page Half Page    
Company Profile         1/2 page 1/4 page
Listing on Sponsor Page Logo Logo Logo Name Name  
Exhibit Map Listing
On-site: (contract & payment must be received prior to deadlines)
Banners Logo Logo Logo Name Name  
Posters Logo Logo Logo Name Name  
Conference room scroll Logo Logo Logo Name Name Name
Registration badges: (Full access to all sessions, lunches, and receptions) 20 15 10 5 2 1
Exhibitor badges: (NO access to sessions, lunches, and welcome reception)           1
Exhibit space size/type Presenting Location
Custom Exhibit
Platinum Location
Double Booth
Gold Location
Double Booth
Silver Location
Single Booth
Bronze Location
Single Booth
Standard Location
Exhibit space amenities (standard electricity/power strip) included included included additional fees additional fees additional fees
Agenda Participation (Summit Director to determine details & availability) 1-Plenary Slot
(30 minutes)
2-Track Participants
(30 minutes ea.)
Agenda Participation (Summit Director to determine details & availability) 1-Other Track
(90 minutes)
1-Special Topic Session
(60 minutes)
1-Special Topic Session
(60 minutes)
1-Round Table
(60 minutes)
Welcome Reception Sponsor          
Networking reception sponsor          
Attendee Bag Item      
Company Logo on Attendee Bags        
Pre-Summit registrant list (Name, title, organization, address, telephone)      
Pre-Summit registrant list (Name & organization)        
Discount on alternative sponsorship opportunities 20% 15% 10% 5%    
Alternative Sponsorship Opportunities: Price  
Lunch (exclusive) $15,000 Per lunch - Includes signage/Program agenda/website agenda/opportunity to place sponsor brochure on chairs
Continental Breakfast (exclusive) $7,500 Per breakfast - Includes signage/Program agenda/website agenda and coffee cups with sponsor name or logo
Morning or Afternoon Break (exclusive) $3,500 Per break - Includes signage/Program agenda/website agenda and coffee cups with sponsor name or logo
Notepads & Pens inside Summit Plenary (exclusive) $5,000 Sponsor to produce & deliver approximately 2000-2500 pre-approved pads & pens-actual amount determined by JBE
Speaker Lounge (exclusive) $10,000 Includes signage recognition, coffee cups with sponsor name or logo, and 6' table for sponsor collateral
Lanyards (exclusive) $5,000 Sponsor to produce and deliver approximately 2000-2500 pre-approved lanyards - actual amount determined by JBE


PES '15 – Sponsor Agenda Participation Opportunities

  Sunday, May 17 Monday, May 18 Tuesday, May 19 Wednesday, May 20
8:00 AM Exhibits Set-up Plenary Session Plenary Session Plenary Session
10:00 AM Morning Break Morning Break Morning Break
10:30 AM Plenary Session Plenary Session Breakout Session 3 – 8 Concurrent Tracks
12:00 PM Welcome Lunch Lunch
Nursing | Marketing Tracks Adjourn
2:00 PM Break  Breakout Session 1 – 8 Concurrent Tracks
Breakout Session 2 – 8 Concurrent Tracks
International Visitors Luncheon and Afternoon Sessions
2:30 PM Nursing | Marketing Tracks
3:30 PM Afternoon Break Afternoon Break
4:00 PM Special Topic Sessions | Sponsor Roundtable Discussions Special Topic Sessions | Sponsor Roundtable Discussions
5:00 PM Adjourn Adjourn Adjourn  
Welcome Reception - Global Center for Health Innovations  

Cleveland Clinic Facilities Tours

Networking Reception - Exhibit Hall

6:30 PM   Reception at the Rock & Roll Hall of Fame - Tickets required for entry and may be purchased via registration page International Attendee Reception  

Concurrent Track Topics

  1.  Foundations for Patient Experience Improvements
  2.  Patient Engagement
  3.  Tactical Improvements in Patient Experience
  4.  Physician Engagement
  5.  Patient Experience Metrics and Data
  6.  Creating a Culture to Support Patient Experience
  7.  Continuous Improvement
  8.  Other Track

Participation Opportunities

  •  Plenary Slot - 30 minutes each
  •  Track Participation - 30 minutes each
  •  Other Track Session - 90 minutes
  •  Roundtable Discussion - 60 minutes
  •  Special Topic Session - 60 minutes

Signed contract and payment must be received prior to benefit fulfillment/printing/deployment/availability/other deadlines. No reduction in sponsorship fee if any deadline has passed.
eBlasts include all Summit deployments and Summit Partner organizations deployments.
Presenting sponsors have first choice of ad location based on availability and commitment level/date. Remaining sponsors ad location is based on availability and commitment level/date.
Registration badges include full access to all Summit sessions, meals, receptions, and social events, if any.
Exhibitor badges only allow access to exhibit area and functions located within exhibit area.
Exhibit location is based on availability and commitment level/date. Summit Director has final say in all exhibit locations.
Exhibit space amenities (standard electricity and power strips) fees are not included for Silver, Bronze, and Standard Exhibitor levels.
Agenda participation opportunities are limited - contract & payment must be received while openings are available - no reduction in sponsorship fee if slots are full.
Summit Director to determine all agenda participation details, timeframes, and availability - timeframes listed above are estimates and are subject to change.
See block schedule for more agenda participation details. Agenda and details are subject to change.
Pre-Summit registrant lists will not include email address per Cleveland Clinic policy.
Applicable sponsor must produce and deliver sponsorship items (at its cost) such as; collateral pieces, attendee bag items, notepads & pens, lanyards, etc., as directed, and prior to deadlines.
Lunch sponsorship includes distribution of sponsor-produced and delivered collateral piece.
JBE will determine if either the sponsor name or logo will be printed on coffee cups.
Summit Director will have final approval of notepad & pen design. JBE will determine the amount of notepads & pens to be delivered based on registrant projections.
JBE will have final approval of the style of lanyards to be produced and will determine the amount based on registrant projections.
All deliveries must be sent as directed. No deliveries may be sent to JBE. Any deliveries sent to non-directed locations will not be forwarded to Summit.
Benefits subject to change if deemed necessary by Summit Director.

Download the Sponsor & Exhibitor Benefits Spreadsheet

2015 Sponsors

Emmi Solutions
Cleveland Clinic-Weatherhead EMBA
RL Solutions
Wolters Kluwer
Allen Technologies

2014 Sponsors

Primary Partners

Supporting Partners

Platinum Sponsors


Presenting Sponsor

Emerald Sponsor

Diamond Sponsor


Innovatient Solutions
Wolters Kluwer Health – ProVation Medical


Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee