Speakers

Speakers are currently being confirmed for the 2017 Patient Experience: Empathy + Innovation Summit. Please check back periodically for updates to our list of outstanding speakers.

Khalifa Al Marar

Senior Director, Corporate Communications and Marketing
Cleveland Clinic Abu Dhabi

Dawn Allbee, MA

Director, Corporate Robust Process Improvement
The Joint Commission
View Profile

Rana Awdish, MD, MS

Medical Director, Patient Care Experience
Henry Ford Health System
View Profile

Francois Bethoux, MD

Medical Director, Arts and Medicine Institute
Cleveland Clinic

Jamie Blowers, BSN, RN

Clinical Nurse
Hillcrest Hospital
View Profile

Brent Bowman

VP, Strategy & Patient Experience
Kaiser Permanente
View Profile

Teresa Brasac, PhD, ARNP

VP, Clinical Informatics
Hill-Rom
View Profile

Michael Browning

AVP Design, Construction, and Space Management
Cincinnati Children's Hospital
View Profile

Rebecca Brustad, MALM

Patient Experience Manager
Mayo Clinic Health System
View Profile

James Bryant, DNP, RN

ACNO
Cleveland Clinic
View Profile

Joan Burge

Founder and CEO
Office Dynamics International
View Profile

Sing Yuen (Joey) Chan, MPH

Project Manager, Nursing Operations
Cleveland Clinic
View Profile

Aravind Chandrasekaran, PhD

Associate Professor, Management Sciences
The Ohio State University
View Profile

Sandra Cheng, RD

VP, Support Services
Lifespan - The Miriam Hospital
View Profile

William Choctaw, MD, JD, CSSBB

Chief Transformation Officer
Citrus Valley Health Partners
View Profile

Naser Chowdhury, PE, LSBB

Director, Project Management Office
Lehigh Valley Health Network
View Profile

Elizabeth Cleek, PsyD

Chief Program Officer, Vice President
Arnold P. Gold Foundation
View Profile

Jenny Comiskey

Experience Design Director
McKinsey & Company
View Profile

Myra Cook, MSN, RN, ACNS-BC, CCRN-CSC

Clinical Nurse Specialist, APRN Coordinator
Cleveland Clinic
View Profile

Christina Cordero, PhD, MPH

Project Director, Division of Healthcare Quality Evaluation
The Joint Commission
View Profile

Jenny Cordina

Partner
McKinsey & Company
View Profile

Toby Cosgrove, MD

CEO
Cleveland Clinic
View Profile

Jessica Crow, MBA

Program Manager IV, Office of Patient Experience
Cleveland Clinic
View Profile

Amy Cueva

Founder, CEO
Mad*Pow
View Profile

Demeshia Cunningham, BSN, RN

Case Manager, Pediatric Neurology
Cleveland Clinic

John D'Angelo, MD, FACEP

Executive Director, SVP, Emergency Medicine Service Line
Northwell Health
View Profile

Gina DeGirolamo

Founder & Filmmaker
Healing Heart™ TV
View Profile

James Demopoulos, MHA, MPH

SVP, Operations
Lehigh Valley Physician Group
View Profile

Margarita Diaz, RN, BSN

Manager, Health Equity Initiatives
The MetroHealth System
View Profile

Mary Dietrich, EDAC

Managing Director, Creative Services
Kolar
View Profile

Patricia Dlouhy, MSN/ED, RN, CEN

Nursing Professional Development Specialist
Cleveland Clinic
View Profile

David Engler, PhD

Senior Vice President for Leadership and Innovation
America's Essential Hospitals
View Profile

Karen Fink, RN, BSN, HNB-BC, LMT, CLL

Healing Services Coordinator
Cleveland Clinic
View Profile

Walter Gardner

Patient
View Profile

Brian Ghazoul

Program Manager, Facilities Engineering
Cleveland Clinic
View Profile

Daniel Giczkowski

Patient

Sven Gierlinger

VP, Chief Experience Officer
Northwell Health
View Profile

Timothy Gillian, MD, MS

Director of Coaching, Center for Excellence in Healthcare Communication
Cleveland Clinic
View Profile

David Grandy, FACHE, CMPE

Managing Director, Strategic Innovation
HDR
View Profile

Joseph Grech, BSN, RN

Clinical Nurse
Cleveland Clinic
View Profile

Amy Greene, MDiv, DMin

Director of Spiritual Care
Cleveland Clinic
View Profile

Brian Gresh, MPA

Executive Director, Digital & Content Marketing
Cleveland Clinic
View Profile

Aaron Hamilton, MD

Medical Director, Clinical Risk Management and Patient Safety
Cleveland Clinic

Angie Hamm, BSN, RN, HNB-BC

Healing Services Coordinator
Cleveland Clinic
View Profile

Kelly Hancock, DNP, RN, NE-BC 

ECNO
Cleveland Clinic
View Profile

Betul Hatipoglu, MD

Staff, Endocrinology, Diabetes and Metabolism
Cleveland Clinic
View Profile

Christopher Hebert, MD


Mercy Health

Kim Henrichsen, RN, MSN

VP, Clinical Operations, CNO
Intermountain Healthcare
View Profile

Robert Hoffman, MD

Clinical Professor of Medicine, Medical Director for Patient Relations
UW Health
View Profile

Chrystal Holmes, MBA

Director, Hospital Revenue Services
Henry Ford Health System

Rose Hosler, RN, BSN, HNB-BC

Healing Services Coordinator
Hillcrest Hospital
View Profile

Ryan Hullinger

Principal
NBBJ
View Profile

Vera Hupertz, MD

Quality Improvement Officer
Cleveland Clinic Children's

Nelita Iuppa, DNP, MS, BSN, RN-BC

ACNO
Cleveland Clinic
View Profile

Linda Jackson

Linda Jackson, Director, Arts-in-Medicine
The MetroHealth System
View Profile

Christine Joseph, PhD

Senior Epidemiologist, Director, Health Disparities Research Collaborative
Henry Ford Health System
View Profile

Lucy Kalanithi, MD, FACP

Widow of #1 Best-Selling Author of When Breath Becomes Air, Dr. Paul Kalanithi
Internist & Faculty Member, Stanford School of Medicine
View Profile

Steven Kaufman, MD

Medical Director, Urban Health Institute
Cooper University Health Care
View Profile

Christopher Kelly, RN

Clinical Nurse, Emergency Department
Fairview Hospital

Evan Kelsay

Key Accounts Lead
LinkedIn
View Profile

Rob Kenney, MBA

Continuous Improvement Program Director
Cleveland Clinic

Loretta Kish

Patient
View Profile

Diane Klein

Service Designer III
Mayo Clinic Center for Innovation
View Profile

Patrick Kneeland, MD

Medical Director for Patient and Provider Experience
University of Colorado Hospital
View Profile

Bruce Knepper

VP, US Healthcare East
Stantec
View Profile

Renee Kolonick, MHA

COO
Cleveland Clinic Marymount
View Profile

Steven Koppel

Founder
EDI Institute
View Profile

Meredith Lahl, MSN, APRN

Executive Director, ACNO
Cleveland Clinic
View Profile

Deforia Lane, PhD, MT-BC

Director, Art & Music Therapy
University Hospitals Seidman Cancer Center
View Profile

Dorothy Levine, MD

Director, Gold Humanism Honor Society
Arnold P. Gold Foundation
View Profile

Philip LiBassi, FAIA, FACHA

Principal
Westlake Reed Leskosky
View Profile

Seung Chan Lim (Slim)

Executive Coach & Meta-Designer
Forks & Bridges
View Profile

Amy Lussetto

Strategic Innovation Designer
HDR
View Profile

Ana Pujols McKee, MD

EVP, CMO
The Joint Commission
View Profile

Ellen Meltzer, MD, MSc, FACP

Assistant Professor of Medicine, Weill Cornell Medicine
Assistant Professor of Healthcare Policy and Research, New York Presbyterian Weill Cornell Medical Center
View Profile

Claire Micheletti

Director, Corporate Communications and Digital
Cleveland Clinic Abu Dhabi

Richard Milani, MD

Chief Clinical Transformation Officer
Ochsner Health System
View Profile

Laurie Miller Patterson, MA

Senior Organizational Effectiveness Consultant
Cleveland Clinic Global Leadership and Learning Institute
View Profile

Josh Miller, DO, FACP

VP, Regional Family Health Center Operations
Cleveland Clinic
View Profile

Sheila Miller, DNP, MBA, RN, NEA-BC

CNO, COO
SouthPointe Hospital
View Profile

Mary Beth Modic, DNP, APRN, CNS

Clinical Nurse Specialist
Cleveland Clinic
View Profile

Randall Moore, MD, MBA

President
Mercy Virtual
View Profile

Scott Mowery, MBA

Director, Digital Marketing
Cleveland Clinic
View Profile

Chris Nagel, GPCC, MA

Director, Team & Leadership Development
Cleveland Clinic
View Profile

Mike & Vicki Nall

Patient and Family Advisors
Hillcrest Hospital
View Profile

Lourdes Negron-McDaniel, MEd, MA, CDP

Director, Inclusion and Diversity
The MetroHealth System
View Profile

Katie Neuendorf, MD

Director, Center for Excellence in Healthcare Communication
Cleveland Clinic
View Profile

Andrew Newberg

Abby Nguyen, RN, BSN, MBA, DBA

CNO
Genesis HealthCare System
View Profile

Jacqueline Nowlin, MBA, BSN, RN, NEA-BC

Director of Nursing, Acute & Critical Care Services
Avon Hospital
View Profile

Cheryl O'Malley, DNP, MSN, RN, BA

VP, Patient Services & Nursing
University Hospitals Cleveland Medical Center
View Profile

Chris Orlando, BSN, RN

SVP, Transition Services
VOC Associates, LLC
View Profile

Christine Paratto, BSN, RN, CNOR

Clinical Nurse, Operating Room
Euclid Hospital
View Profile

Silvia Perez-Protto, MD

Anesthesiology-Critical Care, End of Life Center Medical Director
Cleveland Clinic
View Profile

Diane Petersen, LISW-S

Manager Center for End of Life Care
Cleveland Clinic
View Profile

Barb Picciano, RN, BSN, HN-BC

Manager, Healing Services
Cleveland Clinic
View Profile

Jonathan Podolsky

Vice President, Experience Strategy & Service Design
Mad*Pow

William Polonsky, PhD

Associate Clinical Professor
University of California, San Diego
View Profile

Jeffrey Prewitt, BSHA, MAOM

Director, EVS
Cleveland Clinic
View Profile

Tricia Price, BS, CCLS

Certified Child Life Specialist
Cleveland Clinic
View Profile

Peter Rasmussen, MD

Medical Director, Distance Health
Cleveland Clinic
View Profile

Therese Razzante

Program Manager Neonatal Services
Hillcrest Hospital
View Profile

Rachael Naomi Remen, MD

Professor of Family Medicine, Boonshoft School of Medicine, Wright State University
Founding Director, The Remen Institute for the Study of Health and Illness (RISHI)
View Profile

Julie Rish, PhD, MA

Director, Best Practice
Cleveland Clinic
View Profile

Brian Roberson, MPA

Senior Research Analyst
America's Essential Hospitals
View Profile

Diane Rogers, CPXP

President
Contagious Change, LLC
View Profile

Patrick Ryan

CEO
Press Ganey
View Profile

Joan Saba, FAIA, FACHA

Healthcare Partner
NBBJ
View Profile

Carol Santalucia, MBA

Director, Service Excellence and Culture
Cleveland Clinic
View Profile

Mary Sauer, MBA, BSN, RN, NEA-BC

CNO
Avon Hospital

Janet Schuster, DNP, MBA, BSN, NEA-BC, CPHQ, HACP

CNO
Lutheran Hospital
View Profile

Tait Shanafelt, MD

Professor of Medicine
Mayo Clinic
View Profile

Christine Sinsky, MD, FACP

VP, Professional Satisfaction
American Medical Association
View Profile

Diane Sliwka, MD

Medical Director, Patient & Provider Experience
UCSF Health
View Profile

Stephanie Smith, ADN, RN

Clinical Nurse, MICU
Cleveland Clinic
View Profile

Mary Song, MPH

Patient & Family Partner Program Manager
Stanford Health Care
View Profile

Shannon Sonnhalter, BS, CCLS

Child Life Senior Manager
Cleveland Clinic
View Profile

James Speno

Paint Shop Supervisor, Facilities Engineering
Cleveland Clinic
View Profile

Matt Stanton, MEng, MBA

Senior Director, Distance Health
Cleveland Clinic
View Profile

Rebecca Starck, MD

President
Avon Hospital
View Profile

Laura Folkman Steuer, MA

Trainer, Patient Family Partner Program
Stanford Health Care
View Profile

Indu Subaiya, MD, MBA

CEO
Health 2.0
View Profile

Marianne Sumego, MD

Director, Shared Medical Appointment Program
Cleveland Clinic
View Profile

Alexandra Suppes, PhD

Research Associate
Weill Cornell Medicine, Division of Medical Ethics
Department of Psychology, New York University, Abu Dhabi
View Profile

Ollie Symons

Patient
View Profile

Kathryn Teng, MD, MBA, FACP

Division Chief, General Internal Medicine and Community Medicine; Physician Director, Adult Health & Wellness Service Line
MetroHealth Medical Center
View Profile

Stefan Tornau

Senior Director, Hospitality Services
Cleveland Clinic Abu Dhabi
View Profile

Alison Tothy, MD

Associate Professor of Pediatrics
University of Chicago
View Profile

Travis Tyson, AIA, NCARB

Healthcare Facility Planner
Cleveland Clinic
View Profile

Rev. Ikwo Umosen, DMin, BCC

Chaplain
Cleveland Clinic
View Profile

Nirav Vakharia, MD

Associate Chief Quality Officer, Population Health
Cleveland Clinic

Roel van der Heijde, MA

Senior Consultant, Trainer, Confidential Counselor
The Rotterdam Eye Hospital
View Profile

Mary Van Gunten, RN, HN-BC

Board Certified Holistic Nurse
Cleveland Clinic
View Profile

Melissa Vandergriff, MA, PMP

Continuous Improvement Program Director
Cleveland Clinic
View Profile

Mark Vaughn

Assistant Director, EVS
Tampa General Hospital

Tracee Vetting Wolf

Service Designer
Mayo Clinic Center for Innovation
View Profile

Samantha Vining, MS, RN

Nurse Manager
Albany Medical Center

Michael Visnieksy, BS

Senior Director, EOC
Cleveland Clinic
View Profile

Rob Walls

EVS Manager
Cleveland Clinic
View Profile

Peter Ward, DBA

Senior Associate Dean, Max M. Fisher College of Business
The Ohio State University
View Profile

Cynthia Willis, DNP, MSN, RN, MBA, CMSRN

Senior Director, Nursing Education
Cleveland Clinic
View Profile

Amy Windover, PhD

Phsychologist
Cleveland Clinic

Serena Wiseman, BS

Patient Experience Manager
Cleveland Clinic
View Profile

Joel Worthington, MHSA, MDM

Strategic Innovation Designer
HDR
View Profile

Glenda Wright

Director, EVS & Patient Transport
Tampa General Hospital

Lisa Yerian, MD

Medical Director, Continuous Improvement
Cleveland Clinic
View Profile

Rami Zahran

Digital Marketing Manager
Cleveland Clinic Abu Dhabi

Sandra Zampino, RN

Clinical Navigator
Cleveland Clinic
View Profile

Lacey Zimmerman, MBA

Project Manager
Avon Hospital
View Profile

Barb Zinner, DNP, MSN, RN, NE-BC

CNO
Marymount Hospital

Christi Zuber, RN, MHA

Lead, Innovation & Design
Kaiser Permanente
View Profile


Cleveland Clinic Presenter

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee