MAY 17 – 20, 2015

Cleveland Convention Center
Cleveland, Ohio

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Speakers

Speaker Information

Guest Presenters

Robert "Hank" Adams, AIA, ACHA, EDAC
Senior Vice President and Healthcare Director
HDR Architects
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Edward Alfrey, MD
Medical Director
Prima Medical Group
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Robert Altman, MD
Department Chair, OB/GYN
Sutter Gould Medical Foundation
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William Altman
Executive Vice President, Strategy
Kindred Healthcare
Tom Arth
Regional Vice President, Underwriting
The Doctors Company
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Ali Assery, MD, MHA
Executive Director, Patient Experience
King Fahad Medical City
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Samir Batra
Vice President, Patient Engagement
Oneview Healthcare
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Geri Lynn Baumblatt, MA
Executive Director, Patient Engagement
Emmi Solutions
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Marilu Bintz, MD, MBA, FACS
Medical Vice President
Gunderson Health System
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Seth Bokser, MD
Associate Chief Medical Information Officer
UCSF
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Connie Bonebrake, MSW
Senior Vice President, Chief Patient Experience Officer
Carolinas Healthcare System
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Tawyna Bosko, MHA, MS, MSHL
Senior Manager
The Camden Group
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Emily Boss, MD
Associate Professor
Johns Hopkins School of Medicine
Ben Breier
Chief Executive Officer and President
Kindred Healthcare
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Marc Brunetti
Vice President, Administration
Bridgeport Hospital

Patrick Burke
Principal
Michael Graves Architecture and Design
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Karen Burnett
AVP, Human Resources Operations
Intermountain Healthcare
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Wayne Cannon, MD
Medical Director, Primary Care Clinical Program
Intermountain Healthcare
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Bob and Linda Carey
Co-Creators
Tutu Project
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Devin Carty
Chief Talent and Strategy Officer
Cancer Treatment Centers of America
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Gerry Castro, PhD
Director, Patient Safety
The Joint Commission
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Lynn Charbonneau, MBA
Director, Patient Experience
Northside Hospital, HCA West Florida
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Anthony Cirillo, FACHE, ABC
President
Fast Forward Consulting
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Cheri Clancy, MSN, MS, RN, NE-BC
Assistant Vice President, Patient Experience
Kennedy Health System
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Linda E. Clarke, MA
Writer and Performance Storyteller
Narrative Health Care
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Richard Corder, MHA, FACHE
Assistant Vice President
CRICO Strategies
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Roselle Crombie, MD
General Surgeon
Bridgeport Hospital
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Spencer Crook, PharmD, RPh, MS
Pharmacy Concierge
Akron General Hospital
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Chrissy Daniels
‎Director, Strategic Initiatives
University of Utah
Julie Danker, MSW, LCSW
Social Worker
Edward-Elmhurst
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Wynne de Jong, RN, BScN, MScN ‎
Director, Professional Practice
Toronto General Hospital
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Christy Dempsey, MSN, RN, MBA, CNOR, CENP
Chief Nursing Officer
Press Ganey
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Anthony Disser
Senior Vice President
Kindred Healthcare
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Trina Dorrah, MD, MPH
Physician Director, Quality Improvement
Baylor, Scott & White Healthcare
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Alexandra Drane
Co-Founder
Engage with Grace
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Laurie Drill-Mellum, MD
Chief Medical Officer
MMIC Group
Jeffrey Driver, JK, MBA, ARM, DFASHRM
Chief Executive Officer, Stanford University Medical Network Risk Authority; Chief Risk Officer, Stanford University Medical
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Gary Druckenmiller, Jr.
Vice President, Client Solutions
Evariant
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Michael Evans
Director, Ambulatory Clinical Pharmacy Programs
Geisinger Health System
Rick Evans, MA
Chief Experience Officer
Massachusetts General Hospital
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Julie Feasel
Divisional Vice President, Hospital Division
Kindred Healthcare
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Michael Felver, MD
Chief Medical Officer, Cleveland Integrated Care Market; Medical Director, SNF and LTAC
Kindred Healthcare, Cleveland Clinic
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Joyce Fitzpatrick, PhD, MBA, RN, FAAN
Elizabeth Brooks Ford Professor, Nursing
Case Western Reserve University
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Richard Frankel, PhD
Professor, Medicine and Contract Staff
Indiana University and Cleveland Clinic

Sven Gierlinger
Chief Experience Officer
North Shore LIJ Health System
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Matt Gove
Chief Consumer Officer
Piedmont Healthcare
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Ben Greenberg
Vice President of User Experience
WebMD
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Pam Guler, MHA, FACHE
Vice President, Chief Patient Experience Officer
Adventist Health System
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Cherie Guster, MSN, RN
Chief Nursing Officer
Akron General Hospital
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Anne Marie Hadley
Chief Information Officer
Chris O'Brien Lifehouse
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David Hanuaer, MD, MS
Assistant Director, Comprehensive Cancer Center Bioinformatics Core
University of Michigan
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Craig Hashi, PhD, MBA
Healthcare
Twitter, Inc.
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Eric Heckerson, EdD, RN, FACHE
Patient Experience Coach
BLG, A HealthStream Company
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Christine Homer
AVP, Organizational Effectiveness & Talent Management
Intermountain Healthcare
Jon Joffe
Senior Vice President, Workforce Relations
Carolinas Healthcare System
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Todd Johnson
Chief Executive Officer
HealthLoop
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Walter Jones, AIA, LEED, EDAC
Senior Vice President, Campus Transformation
MetroHealth System
Oliver Kharraz, MD
Founder and President
ZocDoc
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Paul Kleinschmidt, MD
Hospitalist
University of Minnesota Physicians

Thomas Lee, MD
Chief Medical Officer
Press Ganey
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Vivian Lee, PhD, MD
Chief Executive Officer
University of Utah Health Care
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Wendy Leebov, Ed.D.
Managing Partner
Language of Caring
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Dan Lehman, FACHE
Associate Vice President, Support Services
University of North Carolina
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Richard Levin, MD
Chief Executive Officer
The Arnold P. Gold Foundation
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Annie Levy
Photographer/Writer and Creative Director
Made Visible Foundation
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Beth Lown, MD
Medical Director
The Schwartz Center for Compassionate Healthcare
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Sanjay Malaviya
Chief Executive Officer
RL Solutions
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Katherine Manuel
Chief Operating Officer
Sutter Gould Medical Foundation

Maria McCarty, BS, RPh
Akron General Hospital
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Geoff McCleary
Vice President/Group Director, Mobile Innovation
Digitas Health
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Rosie McDowell, PharmD, RPh
Akron General Hospital
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Sharrie McIntosh, MHA
Senior Vice President, Chief Program Officer
The Arnold P. Gold Foundation
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Veronica McLymont, PhD, RD, CDN
Director Food and Nutrition Services
Memorial Sloan Kettering Cancer Center
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Molly Menton, MA, LPC, MHA
Performance Improvement Director, Safety Officer
PrairieCare
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James Merlino, MD
President and Chief Medical Officer, Strategic Consulting
Press Ganey
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Thomas Miller, MD
Chief Medical Officer
University of Utah

William Mills, MD
Chief Medical Officer, Care management
Kindred Healthcare
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Steven Mitnick, MD
Chief Medical Officer
Sutter Gould Medical Foundation
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Michelle Mordarski, BSN, RN
Akron General Hospital
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Elizabeth Murphy, RN
Vice President and Chief Nursing Officer
Mercy Health
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Anne Musitano
Administrative Director, Center for Operational Excellence
Akron Children's Hospital
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Deirdre Mylod, PhD
Executive Director, Institute for Innovation, Senior Vice President, Research and Analytics
Press Ganey
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Joel Oberstar, MD
Chief Executive Officer and Chief Medical Officer
PrairieCare
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Raphaela O'Day, PhD
Behavioral Scientist
Johnson & Johnson Health and Wellness Solutions
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Andrew Olson, MD
Hospitalist, Assistant Professor
University of Minnesota Physicians
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Hersh Patel
Chief Executive Officer
Healthnetwork Foundation
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Ricardo Perez, DO, JD, FACOI
Chief of Medicine
Kennedy Health System
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Kimberly Pickens
The Christ Hospital Health Network
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Martin Pricco, MD, MBA
President, Gould Medical Group
Sutter Gould Medical Foundation
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Tim Prince, MHA, FACHE
Program Services Manager
Findorff Strategic Insights
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Bonnie Proulx, APRN
Advanced Practice Nurse, Pediatric Gastroenterology
Dartmouth Hitchcock
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Darrell Ranum, JD, CPHRM
Vice President, Patient Safety
The Doctors Company
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Brenda Reiss-Brennan, PhD, APRN
Director, Mental Health Integration
Intermountain Healthcare
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Heather Riah, MBA
Assistant Vice President
CIRCO Strategies
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Sharon Roberts, B.Sc., MCPM, ITIL, MBA, PhD
Project Manager
Toronto General Hospital
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Eileen Rockefeller
Social Entrepreneur, Venture Philanthropist, and Author
Institute for the Advancement of Health; Collaborative for Academic, Social and Emotional Learning
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Ben Rosner, MD, PhD
Chief Medical Information Officer
HealthLoop
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Carla Rotering, MD
Medical Director, Respiratory/Pulmonary Rehabilitation
Language of Caring
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Mark Rudolph, MD, SFHM
Vice President, Physician Development and Patient Experience
Sound Physicians
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Char Ryan, MHA
Patient Experience Officer
Keck Medical Center
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Mike Scaia
Director, Continuous Improvement
Nemours
Tom Scaletta, MD
Chair, Emergency Medicine
Edward-Elmhurst Healthcare
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Chris Seper
Vice President, Healthcare
Breaking Media
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Shahid Shah
Chief Executive Officer
Netspective Communications
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Diane Sliwka, MD
Associate Professor
University of California, San Francisco
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Lori Smith
System Director, Performance Excellence
Integris
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Todd Smith, MD, MBA
Director, Specialty Care
Sutter Gould Medical Foundation
Ryan Squire
Director, Social Media
Kindred Healthcare
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Glenn Steele, MD, PhD
President and Chief Executive Officer
Geisinger Health System
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Jodi Stewart
Communications Manager
Dartmouth Hitchcock
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Joan Suchomel, AIA, ACHA, EDAC
Senior Medical Planner
Skidmore, Owings & Merrill, LLP
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Beth Ann Swan, PhD, CRNP, FAAN
Dean and Professor
Jefferson School of Nursing
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Henry Tomasuolo
Vice President, Support Services
Boston Children's Hospital
Jason Vallee, PhD, MA
Director, Achieving Excellence
Dartmouth Hitchcock

Mary Van de Kamp
Senior Vice President, Quality and Care Management
Kindred Healthcare
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Gerald van Grinsven
President, Cheif Executive Officer
Cancer Treatment Centers of America
Shellee Wandel, MSN, RN, NE-BC
Pharmacy Concierge
Akron General Hospital
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Steven Wartman, MD, PhD, FACP
President and Chief Executive Officer
Association of Academic Health Centers
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Nicholas Watkins, PhD, edra
Director, Research and Innovation
BBH Design
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Anthony Wehbe, DO
Medical Director
Kennedy Health System
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David Woodlock
President and Chief Executive Officer
Institute for Community Living
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Ronald Wyatt, MD, MHA, DMS(HON)
Medical Director, Healthcare Improvement
The Joint Commission
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Cleveland Clinic Presenters

Kim Bell, RN, MBA
Institute Administrator
Adrienne Boissy, MD, MA
Chief Experience Officer
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Katherine Burke, MFA
Project Coordinator, Devising Healthy Communities, Center for Ethics, Humanities and Spiritual Care
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Cristie Cole, JD
Regional Bioethicist (East), Assistant Staff, Department of Bioethics Center for Ethics, Humanities & Spiritual Care
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Delos “Toby” Cosgrove, MD
Chief Executive Officer and President
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Susan Coyne, RN, BSN
Continuous Imrpovement Embed
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Chad Cummings, MBA
Director, Continuous Improvement Embed
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Matt Drew, RN
Nurse Manager
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David Easthon
Chief of Police
Bill Gillen
Director, Transportation and Parking Services
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Kelly Hancock, MSN, RN, NE-BC
Executive CNO, CCHS and Chief Nursing Officer
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Mila Henn, MBA
Executive Director, Patient Support Services
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Eric Kodish, MD
Chairman, Department of Bioethics
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Martin Kohn, PhD
Director, Program in Medical Humanities, Center for Ethics, Humanities and Spiritual Care
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Jeff Kolson, LISW
Professionals Health Coordinator
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Paul Matsen
Chief Marketing and Communications Officer
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Jennifer Meecha, MSN, RN, ACNS-BC, CC
CNS Outpatient Hospital Provider
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Mary Beth Modic, DNP, RN, CNS, CDE
Clinical Nurse Specialist, Inpatient Diabetes
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Will Morris, MD
Associate Chief Medical Information Officer
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Brenda Mullan, MSN, RN, CDP
Associate Chief Nursing Officer, Ambulatory Nursing
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Susan Paschke, MSN, RN-BC, NEA-BC
Senior Director, Ambulatory Nursing
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Feza Remzi, MD
Chairman
Department of Colorectal Surgery
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Basma Ricaurte, MD
Pulmonary Medicine
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Mariselle Rodriguez, MBA
Director, Patient Transportation and Service Express
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Warren Rose, MD
Staff, General Surgery
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Doug Smith
Supervisor Customer Service
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Maggie Stefanek
Senior Director, Food and Nutrition Services
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Joseph Strauss, AIA, ACHA
Director, Planning and Design
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Elizabeth Streby, MD
Staff, Emergency Medicine
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Rachel Taliercio, DO
Staff, Pulmonary Medicine
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Melissa Vandergriff, PMP
Senior Process Improvement Specialist
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Vicente Velez, MD, FACP, FHM
Staff, Hospital Medicine, Director of Faculty Development, Center for Excellence in Healthcare Communication
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Kelvin Villamil
Senior Process Improvement Specialist
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Michael Visniesky
Senior Director, Environment of Care
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Molly Wimbiscus, MD
Staff, Center for Behavioral Health
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Amy Windover, PhD
Director, Faculty Development, Center for Excellence in Healthcare Communication
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Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee