MAY 17 – 20, 2015

Cleveland Convention Center
Cleveland, Ohio

Register

Speakers

Speaker Information

Guest Presenters

Robert "Hank" Adams, AIA, ACHA, EDAC
Senior Vice President and Director of Healthcare
HDR Architects
View Profile
Edward Alfrey, MD
Medical Director
Prima Medical Group
View Profile
Robert Altman, MD
Department Chair, OB/GYN
Sutter Gould Medical Foundation
View Profile

William Altman
Executive Vice President, Strategy
Kindred Healthcare
View Profile
Tom Arth
Regional Vice President, Underwriting
The Doctors Company
View Profile
Ali Asery, MD, MHA
Executive Director, Patient Experience
King Fahad Medical City
View Profile

Samir Batra
Vice President, Patient Engagement
Oneview Healthcare
View Profile
Geri Lynn Baumblatt, MA
Executive Director, Patient Engagement
Emmi Solutions
View Profile
Emily Benadon
Marketing Director, leads strategies and tactics for the Strategic Customer Group
Johnson & Johnson Health Care Systems Inc.

Marilu Bintz, MD, MBA, FACS
Medical Vice President
Gunderson Health System
View Profile
Seth Bokser, MD
Associate Chief Medical Information Officer
UCSF
View Profile
Connie Bonebrake, MSW
Senior Vice President, Chief Patient Experience Officer
Carolinas Healthcare System
View Profile

Tawnya Bosko, MHA, MS, MSHL
Senior Manager
The Camden Group
View Profile
Emily Boss, MD
Associate Professor
Johns Hopkins School of Medicine
View Profile
Ben Breier
Chief Executive Officer and President
Kindred Healthcare
View Profile

Marc Brunetti
Vice President, Administration
Bridgeport Hospital
View Profile
Patrick Burke
Principal
Michael Graves Architecture and Design
View Profile
Karen Burnett
AVP, Human Resources Operations
Intermountain Healthcare
View Profile

Wayne Cannon, MD
Medical Director, Primary Care Clinical Program
Intermountain Healthcare
View Profile
Bob and Linda Carey
Co-Creators
Tutu Project
View Profile
Devin Carty
Chief Talent and Strategy Officer
Cancer Treatment Centers of America
View Profile

Gerry Castro, PhD
Director, Patient Safety
The Joint Commission
View Profile
Lynn Charbonneau, MBA
Director, Patient Experience
Northside Hospital, HCA West Florida
View Profile
Anthony Cirillo, FACHE, ABC
President
Fast Forward Consulting
View Profile

Cheri Clancy, MSN, MS, RN, NE-BC
Assistant Vice President, Patient Experience
Kennedy Health System
View Profile
Linda E. Clarke, MA
Writer and Performance Storyteller
Narrative Health Care
View Profile
Richard Corder, MHA, FACHE
Assistant Vice President
CRICO Strategies
View Profile

Roselle Crombie, MD
Clinical Assistant, Yale Department of Surgery, Dept. of Burns, Critical Care, Trauma, General Surgery
Bridgeport Hospital
View Profile
Spencer Crook, PharmD, RPh, MS
Akron General Medical Center
View Profile
Julie Danker, MSW, LCSW
Social Worker
Edward-Elmhurst
View Profile

Wynne de Jong, RN, BScN, MScN ‎
Director, Professional Practice
Toronto General Hospital
View Profile
Christy Dempsey, MSN, RN, MBA, CNOR, CENP
Chief Nursing Officer
Press Ganey
View Profile
Anthony Disser
Senior Vice President
Kindred Healthcare
View Profile

Kathy Donley, RPh, MBA, FASHP
Akron General Medical Center
Trina Dorrah, MD, MPH
Regional Medical Director, Quality improvement and the Patient Experience
Baylor Scott & White Health, Round Rock​
View Profile
Alexandra Drane
Co-Founder
Engage with Grace
View Profile

Laurie Drill-Mellum, MD
Chief Medical Officer
MMIC Group
View Profile
Jeffrey Driver, JK, MBA, ARM, DFASHRM
Chief Executive Officer, Stanford University Medical Network Risk Authority and Chief Risk Officer of Stanford University Medical Center
View Profile
Gary Druckenmiller, Jr.
Vice President, Client Solutions
Evariant
View Profile

Rick Evans, MA
Chief Experience Officer
Massachusetts General Hospital
View Profile
Julie Feasel, PT MBA
Divisional Vice President, Hospital Division
Kindred Healthcare
View Profile
Michael Felver, MD
Chief Medical Officer, Cleveland Integrated Care Market; Medical Director, SNF and LTAC
Kindred Healthcare, Cleveland Clinic
View Profile

Joyce Fitzpatrick, PhD, MBA, RN, FAAN
Elizabeth Brooks Ford Professor, Nursing
Case Western Reserve University
View Profile
Richard Frankel, PhD
Professor, Medicine and Contract Staff
Indiana University and Cleveland Clinic
Aaron Gerber
Partner
Oliver Wyman

Sven Gierlinger
Chief Experience Officer
North Shore LIJ Health System
View Profile
Matt Gove
Chief Consumer Officer
Piedmont Healthcare
View Profile
Ben Greenberg
Vice President of User Experience
WebMD
View Profile

Pam Guler, MHA, FACHE
Vice President, Chief Patient Experience Officer
Adventist Health System
View Profile
Cherie Guster, MSN, RN
Chief Nursing Officer
Akron General Medical Center
View Profile
Anne Marie Hadley
Chief Information Officer
Chris O'Brien Lifehouse
View Profile

David Hanuaer, MD, MS
Assistant Director, Comprehensive Cancer Center Bioinformatics Core
University of Michigan
View Profile
Craig Hashi, PhD, MBA
Healthcare
Twitter, Inc.
View Profile
Eric Heckerson, EdD, RN, FACHE
Patient Experience Coach
BLG, A HealthStream Company
View Profile

Christine Homer
AVP, Organizational Effectiveness & Talent Management
Intermountain Healthcare
View Profile

Jon Joffe
Senior Vice President, Workforce Relations
Carolinas Healthcare System
View Profile
Todd Johnson
Chief Executive Officer
HealthLoop
View Profile
Walter Jones, AIA, LEED, EDAC
Senior Vice President, Campus Transformation
MetroHealth System
View Profile

Paul Kempinski, MS, FACHE
Operational Vice President, Chief Operating Officer
Nemours
View Profile
Oliver Kharraz, MD
Founder and President
ZocDoc
View Profile
Paul Kleinschmidt, MD
Hospitalist
University of Minnesota Physicians
View Profile

Thomas Lee, MD
Chief Medical Officer
Press Ganey
View Profile
Vivian Lee, PhD, MD
Chief Executive Officer
University of Utah Health Care
View Profile
Wendy Leebov, Ed.D.
Managing Partner
Language of Caring
View Profile

Dan Lehman, FACHE
Associate Vice President, Support Services
University of North Carolina
View Profile
Richard Levin, MD
Chief Executive Officer
The Arnold P. Gold Foundation
View Profile
Annie Levy
Photographer/Writer and Creative Director
Made Visible Foundation
View Profile

Beth Lown, MD
Medical Director
The Schwartz Center for Compassionate Healthcare
View Profile
Sanjay Malaviya
Chief Executive Officer
RL Solutions
View Profile
Katherine Manuel
Chief Operating Officer
Sutter Gould Medical Foundation
View Profile

Maria McCarty, BS, RPh
Akron General Medical Center
View Profile
Geoff McCleary
Vice President/Group Director, Mobile Innovation
Digitas Health
View Profile

Rosie McDowell, PharmD, RPh
Akron General Medical Center
View Profile
Sharrie McIntosh, MHA
Senior Vice President, Chief Program Officer
The Arnold P. Gold Foundation
View Profile
Veronica McLymont, PhD, RD, CDN
Director Food and Nutrition Services
Memorial Sloan Kettering Cancer Center
View Profile

Barbara Meeks, CNE-NCH
Operational Vice President
Nemours
View Profile
Molly Menton, MA, LPC, MHA
Performance Improvement Director, Safety Officer
PrairieCare
View Profile
James Merlino, MD
President and Chief Medical Officer, Strategic Consulting
Press Ganey
View Profile

Thomas Miller, MD
Chief Medical Officer
University of Utah
William Mills, MD
Chief Medical Officer, Care management
Kindred Healthcare
View Profile

Steven Mitnick, MD
Chief Medical Officer
Sutter Gould Medical Foundation
View Profile
Michelle Mordarski, BSN, RN
Akron General Medical Center
View Profile
Elizabeth Murphy, RN
Vice President and Chief Nursing Officer
Mercy Health
View Profile

Anne Musitano
Administrative Director, Center for Operational Excellence
Akron Children's Hospital
View Profile
Deirdre Mylod, PhD
Executive Director, Institute for Innovation, Senior Vice President, Research and Analytics
Press Ganey
View Profile
Joel Oberstar, MD
Chief Executive Officer and Chief Medical Officer
PrairieCare
View Profile

Raphaela O'Day, PhD
Behavioral Scientist
Johnson & Johnson Health and Wellness Solutions
View Profile
Andrew Olson, MD
Hospitalist, Assistant Professor
University of Minnesota Physicians
View Profile

Hersh Patel
Chief Executive Officer
Healthnetwork Foundation
View Profile
Ricardo Perez, DO, JD, FACOI
Chief of Medicine
Kennedy Health System
View Profile
Kimberly Pickens, DNP, RN, NE-BC
Divisional Director of Nursing
The Christ Hospital Health Network
View Profile

Martin Pricco, MD, MBA
President, Gould Medical Group
Sutter Gould Medical Foundation
View Profile
Tim Prince, MHA, FACHE
Senior Advisor
Findorff Strategic Insights
View Profile
Bonnie Proulx, APRN
Advanced Practice Nurse, Pediatric Gastroenterology
Dartmouth Hitchcock
View Profile

Darrell Ranum, JD, CPHRM
Vice President, Patient Safety
The Doctors Company
View Profile
Brenda Reiss-Brennan, PhD, APRN
Director, Mental Health Integration
Intermountain Healthcare
View Profile
Heather Riah, MBA
Assistant Vice President
CIRCO Strategies
View Profile

Basma Ricaurte, MD
Pulmonary Medicine
Ohio Chest Physicians
View Profile
Sharon Roberts, B.Sc., MCPM, ITIL, MBA, PhD
Project Manager
Toronto General Hospital
View Profile
Eileen Rockefeller
Social Entrepreneur, Venture Philanthropist, and Author
Institute for the Advancement of Health; Collaborative for Academic, Social and Emotional Learning
View Profile

Ben Rosner, MD, PhD
Chief Medical Information Officer
HealthLoop
View Profile
Carla Rotering, MD
Medical Director, Respiratory/Pulmonary Rehabilitation
Language of Caring
View Profile
Mark Rudolph, MD, SFHM
Vice President, Physician Development and Patient Experience
Sound Physicians
View Profile

Char Ryan, MHA
Patient Experience and Employee Engagement Officer
Keck Medical Center
View Profile
Mike Scaia
Director, Continuous Improvement
Nemours
Tom Scaletta, MD
Chair, Emergency Medicine
Edward-Elmhurst Healthcare
View Profile

Chris Seper
Vice President, Healthcare
Breaking Media
View Profile
Shahid Shah
Chief Executive Officer
Netspective Communications
View Profile
Diane Sliwka, MD
Associate Professor
University of California, San Francisco
View Profile

Lori Smith
System Director, Performance Excellence
Integris
View Profile
Todd Smith, MD, MBA
Director, Specialty Care
Sutter Gould Medical Foundation
View Profile
Ryan Squire
Senior Director, Social Media
Kindred Healthcare
View Profile

Glenn Steele, MD, PhD
Chief Executive Officer and President
Geisinger Health System
View Profile
Jodi Stewart
Communications Manager
Dartmouth Hitchcock
View Profile
Joan Suchomel, AIA, ACHA, EDAC
Director
Skidmore, Owings & Merrill, LLP
View Profile

Beth Ann Swan, PhD, CRNP, FAAN
Dean and Professor
Jefferson School of Nursing
View Profile
Henry Tomasuolo
Vice President, Support Services
Boston Children's Hospital
Jason Vallee, PhD, MA
Director, Achieving Excellence
Dartmouth Hitchcock

Mary Van de Kamp, MS/CCC-SLP
Senior Vice President, Quality and Care Management
Kindred Healthcare
View Profile
Gerald van Grinsven
President, Chief Executive Officer
Cancer Treatment Centers of America
Shellee Wandel, MSN, RN, NE-BC
Pharmacy Concierge
Akron General Medical Center
View Profile

Steven Wartman, MD, PhD, FACP
President and Chief Executive Officer
Association of Academic Health Centers
View Profile
Nicholas Watkins, PhD, edra
Director, Research and Innovation
BBH Design
View Profile
Anthony Wehbe, DO, MBA, FACOI
Medical Director
Kennedy Health System
View Profile

David Woodlock
President and Chief Executive Officer
Institute for Community Living
View Profile
Ronald Wyatt, MD, MHA, DMS(HON)
Medical Director, Healthcare Improvement
The Joint Commission
View Profile

Cleveland Clinic Presenters

Kim Bell, RN, MBA
Institute Administrator
Adrienne Boissy, MD, MA
Chief Experience Officer
View Profile
Katherine Burke, MFA
Project Coordinator, Devising Healthy Communities, Center for Ethics, Humanities and Spiritual Care
View Profile

Cristie Cole, JD
Regional Bioethicist (East), Assistant Staff, Department of Bioethics Center for Ethics, Humanities & Spiritual Care
View Profile
Delos “Toby” Cosgrove, MD
Chief Executive Officer and President
View Profile
Susan Coyne, RN, BSN
Continuous Imrpovement Embed
View Profile

Chad Cummings, MBA
Director, Continuous Improvement Embed
View Profile
Brian Donley, MD
Chief of Staff; Chief of Clinical Operations
View Profile
Matt Drew, RN
Nurse Manager
View Profile

David Easthon
Chief of Police
View Profile
Bill Gillen
Director, Transportation and Parking Services
View Profile
Kelly Hancock, MSN, RN, NE-BC
Executive CNO, CCHS and Chief Nursing Officer
View Profile

Mila Henn, MBA
Executive Director, Patient Support Services
View Profile
Carmen Kestranek, MBA
Senior Director of Intelligence
View Profile
Eric Kodish, MD
Chairman, Department of Bioethics
View Profile

Martin Kohn, PhD
Director, Program in Medical Humanities, Center for Ethics, Humanities and Spiritual Care
View Profile
Jeff Kolson, LISW
Professionals Health Coordinator
View Profile

Paul Matsen
Chief Marketing and Communications Officer
View Profile
Jennifer Meecha, MSN, RN, ACNS-BC, CC
CNS Outpatient Hospital Provider
View Profile
Mary Beth Modic, DNP, RN, CNS, CDE
Clinical Nurse Specialist, Inpatient Diabetes
View Profile

Will Morris, MD
Associate Chief Medical Officer
View Profile
Brenda Mullan, MSN, RN, CDP
Associate Chief Nursing Officer, Ambulatory Nursing
View Profile

Katie Neuendorf, MD
Director, Center for Excellence in Healthcare Communication
Susan Paschke, MSN, RN-BC, NEA-BC
Senior Director, Ambulatory Nursing
View Profile

Feza Remzi, MD
Chairman
Department of Colorectal Surgery
View Profile
Mariselle Rodriguez, MBA
Director, Patient Transportation and Service Express
View Profile
Warren Rose, MD
Staff, General Surgery
View Profile

Doug Smith
Supervisor Customer Service
View Profile
Maggie Stefanek
Senior Director, Food and Nutrition Services
View Profile

Joseph Strauss, AIA, ACHA
Director, Planning and Design
View Profile
Elizabeth Streby, MD
Staff, Emergency Medicine
View Profile
Rachel Taliercio, DO
Staff, Pulmonary Medicine
View Profile

Amanda Todorovich
Director, Content Marketing
View Profile
Melissa Vandergriff, PMP
Continuous Improvement Embed
View Profile
Vicente Velez, MD, FACP, FHM
Staff, Hospital Medicine, Director of Faculty Development, Center for Excellence in Healthcare Communication
View Profile

Kelvin Villamil
Senior Process Improvement Specialist
View Profile
Michael Visniesky
Senior Director, Environment of Care
View Profile
Molly Wimbiscus, MD
Staff, Center for Behavioral Health
View Profile

Amy Windover, PhD
Director of Curriculum, Center for Excellence in Healthcare Communication
View Profile

Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee