MAY 17 – 20, 2015

Cleveland Convention Center
Cleveland, Ohio



Speaker Information

Guest Presenters

Robert "Hank" Adams, AIA, ACHA, EDAC
Senior Vice President and Healthcare Director
HDR Architects
Edward Alfrey, MD
Medical Director
Prima Medical Group
Robert Altman, MD
Department Chair, OB/GYN
Sutter Gould Medical Foundation

William Altman
Executive Vice President, Strategy
Kindred Healthcare
Tom Arth
Regional Vice President, Underwriting
The Doctors Company
Ali Assery, MD, MHA
Executive Director, Patient Experience
King Fahad Medical City

Samir Batra
Vice President, Patient Engagement
Oneview Healthcare
Geri Lynn Baumblatt, MA
Executive Director, Patient Engagement
Emmi Solutions
Marilu Bintz, MD, MBA, FACS
Medical Vice President
Gunderson Health System

Seth Bokser, MD
Associate Chief Medical Information Officer
Connie Bonebrake, MSW
Senior Vice President, Chief Patient Experience Officer
Carolinas Healthcare System
Tawyna Bosko, MHA, MS, MSHL
Senior Manager
The Camden Group

Emily Boss, MD
Associate Professor
Johns Hopkins School of Medicine
Ben Breier
Chief Executive Officer and President
Kindred Healthcare
Mark Brunetti
Vice President, Administration
Bridgeport Hospital

Amy Bucher, PhD
Associate Director, Behavior Science
Johnson & Johnson Health & Wellness Solutions
Karen Burnett
AVP, Human Resources Operations
Intermountain Healthcare
Wayne Cannon, MD
Medical Director, Primary Care Clinical Program
Intermountain Healthcare

Bob and Linda Lancaster Carey
Producer and Co-Creators
Tutu Project
Devin Carty
Chief Talent and Strategy Officer
Cancer Treatment Centers of America
Gerry, Castro, PhD
Director, Patient Safety
The Joint Commission

Lynn Charbonneau, MBA
Director, Patient Experience
Northside Hospital, HCA West Florida
Anthony Cirillo, FACHE, ABC
Fast Forward Consulting
Cheri Clancy, MSN, MS, RN, NE-BC
Assistant Vice President, Patient Experience
Kennedy Health System

Linda E. Clarke, MA
Writer and Performance Storyteller
Narrative Health Care
Richard Corder, MHA, FACHE
Assistant Vice President
CRICO Strategies
Roselle Crombie, MD
General Surgeon
Bridgeport Hospital

Spencer Crook, PharmD, RPh, MS
Pharmacy Concierge
Akron General Hospital
Chrissy Daniels
‎Director, Strategic Initiatives
University of Utah
Julie Danker, MSW, LCSW
Social Worker

Wynne de Jong, RN
Director, Professional Practice
Toronto General Hospital
Christy Dempsey, MSN, RN, MBA, CNOR, CENP
Chief Nursing Officer
Press Ganey
Anthony Disser
Senior Vice President
Kindred Healthcare

Trina Dorrah, MD, MPH
Physician Director, Quality Improvement
Baylor, Scott & White Healthcare
Alexandra Drane
Engage with Grace

Laurie Drill-Mellum, MD
Chief Medical Officer
MMIC Group
Jeffrey Driver, JK, MBA, ARM, DFASHRM
Chief Executive Officer, Chief Risk Officer
Stanford University Medical Network Risk Authority, Stanford University Medical Center
Gary Druckenmiller, Jr.
Vice President, Client Solutions

Michael Evans
Director, Ambulatory Clinical Pharmacy Programs
Geisinger Health System
Rick Evans, MA
Chief Executive Officer
Massachusetts General Hospital
Julie Feasel
Divisional Vice President, Hospital Division
Kindred Healthcare

Michael Felver, MD
Chief Medical Officer, Cleveland Integrated Care Market; Medical Director, SNF and LTAC
Kindred Healthcare, Cleveland Clinic
Joyce Fitzpatrick, PhD, MBA, RN, FAAN
Elizabeth Brooks Ford Professor, Nursing
Case Western Reserve University
Richard Frankel, PhD
Professor, Medicine and Contract Staff
Indiana University and Cleveland Clinic

Sven Gierlinger
Chief Experience Officer
North Shore LIJ Health System
Matt Gove
Chief Consumer Officer
Piedmont Healthcare
Erin Graydon Baker, MS, RRT
Director, Risk Management
Maine Medical Center

Pam Guler, MHA, FACHE
Vice President, Chief Patient Experience Officer
Adventist Health System
Cherie Guster
Chief Nursing Officer
Akron General Hospital
David Hanuaer, MD, MS
Assistant Director, Comprehensive Cancer Center Bioinformatics Core
University of Michigan

Craig Hashi, PhD, MBA
Twitter, Inc.
Deborah Hayes, RN, MS, MSN-NI, NEA-BC
President and Chief Operating Officer
Christ Hospital Health Network
Eric Heckerson, EdD, RN, FACHE
Patient Experience Coach
BLG, A HealthStream Company

Christine Homer
AVP, Organizational Effectiveness & Talent Management
Intermountain Healthcare
Christina Indiveri
Yale-New Haven Hospital
Jon Joffe
Senior Vice President, Workforce Relations
Carolinas Healthcare System

Todd Johnson
Chief Executive Officer
Walter Jones, AIA, LEED, EDAC
Senior Vice President, Campus Transformation
MetroHealth System
Oliver Kharraz, MD
Founder and President

Paul Kleinschmidt, MD
University of Minnesota Physicians
Thomas Lee, MD
Chief Medical Officer
Press Ganey
Vivian Lee, PhD, MD
Chief Executive Officer
University of Utah Health Care

Wendy Leebov, Ed.D.
Managing Partner
Language of Caring
Dan Lehman, FACHE
Associate Vice President, Support Services
University of North Carolina
Richard Levin, MD
Chief Executive Officer
The Arnold P. Gold Foundation

Beth Lown, MD
Medical Director
The Schwartz Center for Compassionate Healthcare
Katherine Manuel
Chief Operating Officer
Sutter Gould Medical Foundation
Maria McCarty, BS, RPh
Akron General Hospital

Geoff McCleary
Vice President/Group Director, Mobile Innovation
Digitas Health
Rosie McDowell, PharmD, RPh
Akron General Hospital
Sharrie McIntosh, MHA
Senior Vice President, Chief Program Officer
The Arnold P. Gold Foundation

Veronica McLymont, PhD, RD, CDN
Registered Dietitian, and Certified Dietitian-Nutritionist
Sloan Kettering
Molly Menton, MA, LPC, MHA
Performance Improvement Director, Safety Officer
James Merlino, MD
President and Chief Medical Officer, Strategic Consulting
Press Ganey

Thomas Miller, MD
Chief Medical Officer
University of Utah
William Mills, MD
Chief Medical Officer, Care management
Kindred Healthcare
Steven Mitnick, MD
Chief Medical Officer
Sutter Gould Medical Foundation

Michelle Mordarski, BSN, RN
Akron General Hospital
Elizabeth Murphy, RN
Vice President and Chief Nursing Officer
Mercy Health
Anne Musitano
Administrative Director, Center for Operational Excellence
Akron Children's Hospital

Deirdre Mylod, PhD
Executive Director, Institute for Innovation, Senior Vice President, Research and Analytics
Press Ganey
Joel Oberstar, MD
Chief Executive Officer and Chief Medical Officer

Raphaela O'Day, PhD
Behavioral Scientist
Johnson & Johnson Health and Wellness Solutions
Andrew Olson, MD
Hospitalist, Assistant Professor
University of Minnesota Physicians
Hersh Patel
Chief Executive Officer
Healthnetwork Foundation

Robert Perez, DO, JD, FACOI
Chief of Medicine
Kennedy Health System
Martin F. Pricco, MD, MBA
President, Gould Medical Group
Sutter Gould Medical Foundation
Tim Prince, MHA, FACHE
Program Services Manager
Findorff Strategic Insights

Bonnie Proulx, APRN
Advanced Practice Nurse, Pediatric Gastroenterology
Dartmouth Hitchcock
Darrell Ranum, JD, CPHRM
Vice President, Patient Safety
The Doctors Company
Brenda Reiss-Brennan, PhD, APRN
Director, Mental Health Integration
Intermountain Healthcare

Heather Riah, MBA
Assistant Vice President
CIRCO Strategies
Sharon Roberts, B.Sc., MCPM, ITIL, MBA, PhD
Project Manager
Toronto General Hospital
Eileen Rockefeller
Social Entrepreneur, Venture Philanthropist, and Author
Institute for the Advancement of Health; Collaborative for Academic, Social and Emotional Learning

Ben Rosner, MD, PhD
Chief Medical Information Officer
Carla Rotering, MD
Medical Director, Respiratory/Pulmonary Rehabilitation
Language of Caring
Mark Rudolph, MD, SFHM
Vice President, Physician Development and Patient Experience
Sound Physicians

Char Ryan, MHA
Patient Experience Officer
Keck Medical Center
Tom Scaletta, MD
Chair, Emergency Medicine
Edward-Elmhurst Healthcare
Chris Seper
Vice President, Healthcare
Breaking Media

Rishi Sikka, MD
Vice President, Clinical Transformation
Advocate Hope Children’s Hospital
Diane Sliwka, MD
Associate Professor
University of California, San Francisco
Lori Smith
System Director, Performance Excellence

Todd Smith, MD, MBA
Director, Specialty Care
Sutter Gould Medical Foundation
Glenn Stelle, MD, PhD
President and Chief Executive Officer
Geisinger Health System
Jodi Stewart
Communications Manager
Dartmouth Hitchcock

Joan Suchomel, AIA, ACHA, EDAC
Senior Medical Planner
SOM Architects
Beth Ann Swan, PhD, CRNP, FAAN
Dean and Professor
Jefferson School of Nursing
Henry, Tomasuolo
Vice President, Support Services
Boston Children's Hospital

Jason Vallee, PhD, MA
Director, Achieving Excellence
Dartmouth Hitchcock
Mary van de Kamp
Senior Vice President, Quality and Care Management
Kindred Healthcare
Gerald van Grinsven
President, Cheif Executive Officer
Cancer Treatment Centers of America

Shellee Wandel, MSN, RN, NE-BC
Pharmacy Concierge
Akron General Hospital
Steven Wartman, MD, PhD, FACP
President and Chief Executive Officer
Association of Academic Health Centers
Nicholas Watkins, PhD, edra
Director, Research and Innovation
BBH Design

Anthony Wehbe, DO
Medical Director
Kennedy Health System
Suzanne Nuetzel Wells, MSN, RN
Answer Line Manager
St. Louis Children’s Hospital
David Woodlock
President and Chief Executive Officer
Institute for Community Living

Ronald Wyatt, MD, MHA, DMS(HON)
Medical Director, Healthcare Improvement
The Joint Commission

Cleveland Clinic Presenters

Kim Bell, RN, MBA
Institute Administrator
Adrienne Boissy, MD, MA
Chief Experience Officer
Katherine Burke, MFA
Project Coordinator, Devising Healthy Communities, Center for Ethics, Humanities and Spiritual Care

Cristie Cole, JD
Regional Bioethicist (East), Assistant Staff, Department of Bioethics Center for Ethics, Humanities & Spiritual Care
Toby Cosgrove, MD
Chief Executive Officer and President
Susan Coyne, RN, BSN
Continuous Imrpovement Embed

Jessica Crow, MBA
Program Manager III
Chad Cummings, MBA
Director, Continuous Improvement Embed

Matt Drew, RN
Nurse Manager
David Easthon
Chief of Police
Bill Gillen
Director, Transportation and Parking Services

Kelly Hancock, MSN, RN, NE-BC
Executive CNO, CCHS and Chief Nursing Officer
Mila Henn, MBA
Executive Director, Patient Support Services
Eric Kodish, MD
Chairman, Department of Bioethics

Martin Kohn, PhD
Director, Program in Medical Humanities, Center for Ethics, Humanities and Spiritual Care
Jeff Kolson, LISW
Professionals Health Coordinator

Paul Matsen
Chief Marketing Officer
Jennifer Meecha, MSN, RN, ACNS-BC, CC
CNS Outpatient Hospital Provider
Mary Beth Modic, DNP, RN, CNS, CDE
Clinical Nurse Specialist, Inpatient Diabetes

Brenda Mullan, MSN, RN, CDP
Associate Chief Nursing Officer, Ambulatory Nursing
Susan Paschke, MSN, RN-BC, NEA-BC
Senior Director, Ambulatory Nursing

Basma Ricaurte, MD
Pulmonary Medicine
Mariselle Rodriguez, MBA
Director, Patient Transportation and Service Express

Warren Rose, MD
Staff, General Surgery
Doug Smith
Supervisor Customer Service

Maggie Stefanek
Senior Director, Food and Nutrition Services
Joseph Strauss, AIA, ACHA
Director, Planning and Design
Elizabeth Streby, MD
Staff, Emergency Medicine

Rachel Taliercio, DO
Staff, Pulmonary Medicine
Melissa Vandergriff, PMP
Senior Process Improvement Specialist
Vicente Velez, MD, FACP, FHM
Staff, Hospital Medicine, Director of Faculty Development, Center for Excellence in Healthcare Communication

Kelvin Villamil
Process Improvement Specialist II
Mike Visniesky
Senior Director, Environment of Care
Molly Wimbiscus, MD
Staff, Center for Behavioral Health

Amy Windover, PhD
Director, Faculty Development, Center for Excellence in Healthcare Communication

Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee