Speakers

2017 Speakers


 

Speakers are currently being confirmed for the 2017 Patient Experience: Empathy + Innovation Summit. Please check back periodically for updates to our list of outstanding speakers.

  • Rana Awdish, MD, MS, Medical Director, Patient Care Experience, Henry Ford Health System
  • Seung Chan Lim (Slim), Executive Coach & Meta-Designer, Forks & Bridges
  • Ana Pujols McKee, MD, Executive Vice President and Chief Medical Officer, The Joint Commission
  • Rachel Naomi Remen, MD, Professor of Family Medicine, Boonshoft School of Medicine, Wright State University; Founding Director, The Remen Institute for the Study of Health and Illness (RISHI)
  • Christine Sinsky, MD, FACP, VP, Professional Satisfaction, American Medical Association
  • Indu Subaiya, MD, MBA, CEO, Health 2.0
  • Lisa Yerian, MD, Medical Director, Continuous Improvement, Cleveland Clinic

 

2016 Speakers

Patti Adelman

Assistant Vice President, Physician Leadership Institute
Northwell Health
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Rich Aiple

Supervisor, Transportation Services
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Maazza Al Magthob

Manager, Service Excellence
Cleveland Clinic Abu Dhabi
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Caroline Armstrong, MBA, BSN, RN, CPHQ

Quality Director Acute Care
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Judi Bar

Yoga Program Manager
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Geri Baumblatt

Executive Director of Patient Engagement
Emmi
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Stephanie Bayer

Director, Ombudsman
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Michael Bennick, MD, MA, AGAF, FACP

Medical Director of the Patient Experience and Associate Chief of Medicine
Yale-New Haven Hospital
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Lynda Berger, RN, HN-BC

Team Member, Integrative Care Services/TLC
Mercy Regional Medical Center
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Mark Berry, MDiv

Administrative Staff Chaplain
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Francis Bethoux, MD

Physician
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Leon Bibb

News Anchor
WEWS-TV5
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Rachel Biblow, MSW

Sr. Director, Patient & Family Services
The Children's Hospital of Philadelphia

Mona Bickler

Director, Talent Development
WESTMED Practice Partners
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Kim Bischel-Dunn, BS, RN

Heart Failure Specialty Care Coordinator
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Terri Bishop, RN, CCM

Administrative Program Coordinator, IV
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Adrienne Boissy, MD, MA

Chief Experience Officer
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Daniel Bokar

Systems Analyst II
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Suzanne Bolton, RN, HN-BC, IAC

Retired, Integrative Care Services
Mercy Regional Medical Center
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James Bonner, LMSW, EMBA

Director for the Center for Patient Experience
Spectrum Health
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Krista Rosa Brennan

Patient Partner
Stanford Health Care
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Bernard Briggs

CEO, Founder
Humm
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Deborah Brosovich, MA, BSN, RN, NE-BC, CCRN

Assistant Clinical Nursing Director, Heart & Vascular Institute
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Frank Brown, MD

Senior Medical Director
Cigna
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Nikolaos Brusio, CPA, MBA

Senior Director, Patient Logistics
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James Bryant, RN, MSN

Associate Chief Nursing Officer
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Johnine Byrne

Graphic Recorder and Graphic Designer
See Your Words, LLC
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Jim Byrnes

District Manager
Sodexo Healthcare
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Thomas Carabin, MHA, FACHE

Director, Regional Integration/Operations
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Michelle Card, BSN, RN-BC, CCCTM

Primary Care Coordinator
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Andrea Cassidy-Bushrow, PhD

Associate Scientist
Henry Ford Health System
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Sarah Cawley, MPAS, PA-C

Advanced Specialty NE; Patient
Cleveland Clinic
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Kelli Chovanec, MSN, RN

Sr. Nursing Director, Care Coordination Integration

John Cicero

Senior Director, Business Development
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Samantha Connelly, RN

Nurse, ICU
Hillcrest Hospital
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Delos “Toby” Cosgrove, MD

Chief Executive Officer and President
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James Crispino, AIA, NCARB

President
Francis Cauffman
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Jessica Crow, MBA

Program Manager III
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Amy Cueva

Founder & Chief Experience Officer
Mad*Pow
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Andrea Cupples

Manager, Ombudsman
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Chrissy Daniels

Director, Strategic Initiatives
University of Utah Health Care
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Tiffani Darling, MNA

Program Director, Patient Engagement - Central Region
Northwestern Memorial HealthCare
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Charles Davis, RN, BSN

Registered Nurse
Presbyterian St. Luke's Medical Center
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Christina Dempsey, MSN, MBA, CNOR, CENP

Chief Nursing Officer
Press Ganey
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Paul Dexheimer

Program Manager, Parking, Transportation & Fleet Services
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Cynthia Deyling, MD

Chief Quality Officer
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Daniel Diaz

Advocate - End of Life Options
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Alexandra Dowty, BS

Senior Analyst for the Center for Patient Experience
Spectrum Health
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Alexandra Drane

Co-Founder & Chairman, Eliza Corporation;
Co-Founder, Engage with Grace and Seduce Health
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Sheila Dueñas, MBA

Patient Experience Manager
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Deb Duffy

Executive Director, Office of Clinical Compliance
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Michelle Edwards, BSN, RN-BC

Education Manager, Clinical Integration - Care Management
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Samer Ellahham, MD, FACC, CPHQ, CMQ, EFQM

Chief Quality Officer
Sheikh Khalifa Medical City
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Dawn Epstein

Director of Performance Coach Development
Johnson & Johnson’s Human Performance Institute
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Margaret Erickson, PhD, RN, CNS, APHN-BC

CEO
American Holistic Nurses Credentialing Corporation
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Sandra Fancher

Chief Strategy Officer
MedTouch
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Ruth Farrell, MD, MA

Joint Appointment OG/GYN and Bioethics
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Karen Fink, RN, BSN, HNB-BC, LMT, CLL

Healing Services Coordinator
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Richard Frankel, PhD

Professor of Medicine and Geriatrics, Indiana University School of Medicine
Professional Staff, Education Institute, Cleveland Clinic
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Belinda Fu, MD

Clinical Assistant Professor, University of Washington;
Founder, Mayutica
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Lisa Gallagher, MA, MT-BC

Research Program Manager, Arts & Medicine Institute
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Cynthia Gardiner, BSN, RN

Lead Improvement Specialist, Center for Patient Experience
Spectrum Health
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Andrew Garman, PsyD

Chief Executive Officer, National Center for Healthcare Leadership;
Professor, Rush University
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Sherry Gevedon, PhD, MS, MBA, RN

President & Chief Executive Officer
Professional Education Seminars, Inc.
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Tim Gibbons

Manager, Patient Transportation
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Sven Gierlinger

Chief Experience Officer
Northwell Health
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Tricia Gilbert, MDiv, BCC, LMT

Director of Healing Services and Spiritual Care
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Timothy Gilligan, MD

Staff Oncologist
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Debbie Gravelle, RN, BScN, MHS

Senior Vice President Clinical Programs, Chief of Nursing and Allied Health
Bruyere Continuing Care
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Robert Greenspan, DDS

Chief Executive Officer
New York Hotel Trades Council & Hotel Association of NYC, Inc.
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Brian Gresh

Executive Director, Multi-Channel Content Marketing
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Jason Groneck, AIA, LEED AP

Principal
GBBN Architects
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Cari Gump, RN, BSN

Manager of Nurse on Call
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Terence Gutgsell, MD

Medical Director, Horvitz Center for Palliative Medicine;
Acting Section Chief, Palliative Medicine Section;
Chief Medical Officer, Hospice
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Plummer Gwen

Caregiver and Retired Educator
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Aaron Hamilton, MD, MBA

Medical Director, Patient Safety and Clinical Risk Management
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Mark Hamlin

Deputy Chief of Staff
Office of Lt. Governor Mary Taylor
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Kelly Hancock, DNP, RN, NE-BC

Executive CNO, CCHS and Chief Nursing Officer
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Matt Hiznay

Cleveland Clinic Patient
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Brian Hodges, MD, PhD, FRCPC

Professor, Faculty of Medicine and Education
University of Toronto
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Eric Holizna, MBA

Director, Continuous Improvement
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Regina Holliday

Founder
Walking Gallery
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Mark Hoplamazian

President & Chief Executive Officer
Hyatt Hotels Corporation
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Andrew Horn

Founder
Tribute
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Dave Horning


Contract Valet Manager, Parking Services
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Greg Horvath, RN, MBA

Manager, Patient Experience
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Rose Hosler, RN

RN/Wellness Coordinator

Stacey Hrountas, MPH

Senior Vice President and CEO
Sharp Rees-Stealy Medical Centers
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Nathan Hurle

Senior Director, Continuous Improvement
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Mark Hyman, MD

Director, Center for Functional Medicine;
Author
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Emilia Ilinca

Director Environmental Services
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Charles Ireland, DO

Physician and Surgeon; Family Practice; Physician Coach
DreyerAdvocate Medical Clinic
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Marc & Karen Jaffe, MD

Co-Founders
Shaking with Laughter
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Laurie Jensen

Director, Organizational & Human Resource Development
Henry Ford Health System
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Joy Jones, MS

Senior Organizational Effectiveness Consultant
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Carmen Kestranek

Senior Director Patient Experience
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Anne Kilpatrick, RN, BSN

Project Lead for Preventing Falls, Center for Transforming Healthcare
The Joint Commission
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Karen Kippen, MSA

Executive Director, Patient-Engaged Research Center (PERC)
Henry Ford Health System
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Patrick Kneeland, MD

Medical Director for Patient and Provider Experience
University of Colorado Hospital
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Julie Lalli

Director of Nursing, Home Care & Hospice
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Gay Landstrom, PhD, RN, NEA-BC

Chief Nursing Officer
Dartmouth-Hitchcock
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Tomás León, MBA

President & Chief Executive Officer
Institute for Diversity in Health Management
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Richard Levin, MD

President & Chief Executive Officer
The Arnold P. Gold Foundation
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Vickie Lewis, RN, MS, CPHRM

Senior Director, Clinical Risk Management
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Michelle Mahony

Regional Director, North America
Ketchum
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Diane Marriott, DrPH

Manager, Michigan Primary Care Transformation Project
University of Michigan
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Allison Massari

Keynote Speaker, Executive Coach, Artist
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Katarzyna Mastalerz, MD

Hospitalist, Presbyterian St. Luke's Medical Center;
Assistant Professor of Medicine, University of Colorado School of Medicine
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Paul Matsen

Chief Marketing & Communications Officer
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Maureen McCausland, DCSc, RN, FAAN

Senior Vice President & Chief Nursing Officer
MedStar Health
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James Merlino, MD

President & Chief Medical Officer, Strategic Consulting
Press Ganey
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BJ Miller, MD

Senior Director & Advocate
Zen Hospice Project
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Mark Miller, MS

Director of Survey Studies and Research
AMGA
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Julia Miller-Lemon, CNP

Nurse Practitioner
Hillcrest Hospital
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Selinza Mitchell, APHON

Clinical Nurse Educator - Consultant
The Selinza Mitchell Experience
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Shara Mock, MBA, CPXP

Director, Global Patient Experience
Florida Hospital
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Mary Beth Modic, DNP, RN, CNS, CDE

Clinical Nurse Specialist, Inpatient Diabetes
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Elizabeth Monson, MA, ANP-C

Nurse Practictioner
Intermountain Medical Center
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Stephanie Morris

Music Therapist
Hillcrest Hospital
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Will Morris, MD

Associate Chief Information Officer

Terri Moldrow-Hines

Program Manager Care Coordination Clinical Integration
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Brenda Mullan, MSN, RN, CDP, NE-BC

Associate Chief Nursing Officer, Ambulatory Nursing and Care Management
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Deirdre Mylod, PhD

Executive Director, Institute for Innovation;
Senior Vice President, Research & Analytics
Press Ganey
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Kathleen Neuendorf, MD

Staff
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Melody Obery

HR Business Partner
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Jessica O'Connor

Patient Experience Consultant
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Raphaela O'Day, PhD

Associate Director, Behavioral Science
Johnson & Johnson Health and Wellness Solutions
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Sally Okun, RN, MMHS

Vice President, Advocacy, Policy and Patient Safety
PatientsLikeMe
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Sue Omori

Executive Director, Marketing Account Services
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Mark Oster

Kathy Oswald

Chief Human Resource Officer
Henry Ford Health System
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Christina Owens, MD

Patient
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Catherine Palcisco, LISW-S

Social Worker, Palliative Medicine
Hillcrest Hospital
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Carolyn Palsky, RN, MSN, NEA-BC

Director, Patient Experience
Cleveland Clinic Abu Dhabi
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Mary Beth Pate

Executive Director, Marketing Communications
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Shannon Connor Phillips, MD, MPH

Associate Chief Quality Officer
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Barb Picciano, RN, HN-BC, RM, HTPA

Manager/Leader Healing Services and Code Lavender Programs
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Peter Prcela

Contract Manager, Parking Services
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Mike Reffert

Contract Senior Manager, Parking Services
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Marcela Reyes, MSN, RN, CPXP

Director, Patient Experience
Florida Hospital
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Helen Riess, MD

Founder, Chief Scientific Officer
Empathetics
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Julie Rish, PhD

Clinical Psychologist, Director of Service Excellence, Cleveland Clinic;
Director of Communication Skills Training, Assistant Professor of Medicine, CWRU
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Marie Roggenkamp

Nurse Manager Oncology
Huntington Hospital
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Katherine Rohrer

Cleveland Clinic Patient
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Jeff Rohrs

Chief Marketing Officer
Yext
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Michael Roizen, MD

Chair, Cleveland Clinic Wellness Institute; Chief Wellness Officer
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Elaine Rowinski, RN, MPS, CCRN, CEN

Director, Critical Care
St. Joseph Hospital
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Fraser Rubens, MD, MSc, FACS, FRCSC

Professor of Surgery; Director, Patient Experience; Department of Surgery
The Ottawa Hospital
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Vincent Salvo

Chief Growth Officer
Humm
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Carol Santalucia, MBA

President
Santalucia Group, LLC
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Tim and Phyllis Sargi

Patient Advocates
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Carol Schiro

Patient Guest Services Assistant, Patient Support Services
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Christine Seabrook, MEd

Education Research & Projects Coordinator; Dr. Eric Poulin, Department of Surgery Office of Education
The Ottawa Hospital
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Tait Shanafelt, MD

Professor of Medicine
Mayo Clinic
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Eileen Sheil

Executive Director, Corporate Communications
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Laura Shoemaker, DO, MS

Associate Staff, Palliative Medicine
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Steven Shook, MD

Neuromuscular Center/Neurology
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Diane Sliwka, MD

Medical Director of Patient and Provider Experience
UCSF Health
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Douglas Smith

Patient and Guest Service Assistant Department Supervisor
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Mary Song, MPH

Manager of Patient & Family Partner Program
Stanford Health Care
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Edward Spilg, MBChB, MSc, FRCP (UK)

Assistant Professor; Vice-Chair Physician Health & Wellness; Department of Medicine
The Ottawa Hospital
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Matthew Stanton

Senior Director, Distance Health
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Maggie Stefanek, RD, LD

Senior Director, Food & Nutrition Services
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Shante Stover

Drive Captain, Parking Services
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Joseph Strauss, AIA, ACHA

Director of Planning & Design
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Patti Substelny, MLIR

Erstwhile Banker and aspiring Super Villain
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Marianne Sumego, MD

Staff, Internal and Pediatric Medicine
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Sharon Sutherland, MD MPH

Population Health and Quality Improvement Officer, Ob/Gyn and Women's Health
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Karey Sutton, PhD

Lead Specialist in Health Equity Research and Policy
AAMC
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Rachel Taliercio, DO

Staff Respiratory
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Elizabeth Teisberg, PhD

Professor, Community and Family Medicine
Geisel School of Medicine at Dartmouth
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Jackie Tinsley

Administrative Assistant, Spiritual Care
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Christoph Trappe

Director of Content Marketing, MedTouch;
The Authentic Storyteller, The Authentic Storytelling Project
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Christine Traul, MD

Director, Pediatric Pallative Care
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Chiedozie Udeh, MD, MBBS, MHEcon

Staff Intensivist & Quality Officer, Cardiovascular Surgical Intensive Care
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Nirav Vakharia, MD

Internal Medicine/Associate Chief Quality Officer, Quality & Patient Safety Institute
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Vicente Velez, MD

Staff, Hospital Medicine
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James Vidmar

Red Coat Supervisor
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Michael Visniesky

Senior Director, Environmental Services
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Shannon Wagner

Director, Engagement
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Scott Wallace

Distinguished Fellow
Geisel School of Medicine at Dartmouth
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Jeannie Walters

Chief Executive Officer
360 Connext
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Anthony Warmuth, MPA, FACHE, CPHQ, CPPS

Administrator, Enterprise Quality
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Jean Watson, PhD, RN, AHN-BC, FAAN

Distinguished Professor and Dean Emerita, University of Colorado Denver;
Founder, Watson Caring Science Institute
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Maureen White, RN, MBA

Senior Vice President, Chief Nurse Executive
Northwell Health
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Jonathan Williams

Cleveland Clinic Patient
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Amy Windover, PhD

Psychologist
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John Wintz

Group Vice President
Standard Textile Co, Inc.
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Barbara Wojtala, MBA, BSN, CPHQ

Senior Director of Nursing for Inpatient Care Management
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David Emerald Womeldorff

Co-Founder
Bainbridge Leadership Center & The Power of TED
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Ronald Wyatt, MD, MHA

Patient Saftey Officer & Medical Director
The Joint Commission
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Lisa Yerian, MD

Medical Director, Continuous Improvement
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Dwinelva Zackery, LISW-S

Director of Patient Experience
St. Elizabeth Healthcare
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Donna Zajonc

Co-Founder
Bainbridge Leadership Center & The Power of TED
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Annette Zeldin, CNP

Certified Nurse Practitioner
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Cleveland Clinic Presenter

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee