Speakers

Speakers are currently being confirmed for the 2017 Patient Experience: Empathy + Innovation Summit. Please check back periodically for updates to our list of outstanding speakers.

Khalifa Al Marar

Senior Director, Corporate Communications and Marketing
Cleveland Clinic Abu Dhabi

Rana Awdish, MD, MS

Medical Director, Patient Care Experience
Henry Ford Health System
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Francois Bethoux, MD

Medical Director, Arts and Medicine Institute
Cleveland Clinic

Jamie Blowers, BSN, RN, CMSRN

Clinical Nurse
Hillcrest Hospital

Brent Bowman

VP, Strategy & Patient Experience
Kaiser Permanente
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Teresa Brasac, PhD, ARNP

VP, Clinical Informatics
Hill-Rom
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Michael Browning

AVP Design, Construction, and Space Managment
Cincinnati Children's Hospital
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Rebecca Brustad, MALM

Patient Experience Manager
Mayo Clinic Health System
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James Bryant, DNP, RN

ACNO
Cleveland Clinic
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Joan Burge

Founder and CEO
Office Dynamics International
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Sing Yuen (Joey) Chan, MPH

Project Manager, Nursing Operations
Cleveland Clinic
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Aravind Chandrasekaran, PhD

Associate Professor, Management Sciences
The Ohio State University
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Sandra Cheng, RD

VP, Support Services
Lifespan - The Miriam Hospital
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Naser Chowdhury, PE, LSBB

Director, Project Management Office
Lehigh Valley Health Network
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Jenny Comiskey

Experience Design Director
McKinsey & Company
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Myra Cook, MSN, RN, ACNS-BC, CCRN-CSC

Clinical Nurse Specialist, APRN Coordinator
Cleveland Clinic
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Delos (Toby) Cosgrove, MD

CEO
Cleveland Clinic
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Jessica Crow, MBA

Program Manager IV, Office of Patient Experience
Cleveland Clinic
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Demeshia Cunningham, BSN, RN

Case Manager, Pediatric Neurology
Cleveland Clinic

John D'Angelo, MD, FACEP

Executive Director, SVP, Emergency Medicine Service Line
Northwell Health
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Gina DeGirolamo

Founder & Filmmaker
Healing Heart™ TV
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James Demopoulos, MHA, MPH

SVP, Operations
Lehigh Valley Physician Group
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Mary Dietrich, EDAC

Managing Director, Creative Services
Kolar
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Patricia Dlouhy, MSN/ED, RN, CEN

Clinical Instructor
Fairview Hospital

Karen Fink, RN, BSN, HNB-BC, LMT, CLL

Healing Services Coordinator
Cleveland Clinic
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Joan Forte Scott, BSN, MBA, NE-BC

Admnistrative Director, Patient & Community Engagement
Stanford Health Care
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Bernd Forwick

Patient

Walter Gardner

Patient
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Brian Ghazoul

Project Manager, Facilities Engineering
Cleveland Clinic

Daniel Giczkowski

Patient

Sven Gierlinger

VP, Chief Experience Officer
Northwell Health
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Timothy Gillian, MD, MS

Director of Coaching, Center for Excellence in Healthcare Communication
Cleveland Clinic
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David Grandy, FACHE, CMPE

Managing Director, Strategic Innovation
HDR
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Joe Grech, RN, BSN

Registered Nurse
Cleveland Clinic

Amy Greene, MDiv, DMin

Director of Spiritual Care
Cleveland Clinic
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Brian Gresh, MPA

Executive Director, Digital & Content Marketing
Cleveland Clinic
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Angie Hamm, BSN, RN, HNB-BC

Healing Services Coordinator
Cleveland Clinic
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Kelly Hancock, DNP, RN, NE-BC 

ECNO
Cleveland Clinic
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Betul Hatipoglu, MD

Staff, Endocrinology, Diabetes and Metabolism
Cleveland Clinic
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Kim Henrichsen, RN, MSN

VP, Clinical Operations, CNO
Intermountain Healthcare
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Robert Hoffman, MD

Clinical Professor of Medicine, Medical Director for Patient Relations
UW Health
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Rose Hosler, RN, BSN, HNB-BC

Healing Services Coordinator, Center for Ethics, Humanities and Spiritual Care
Hillcrest Hospital
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Ryan Hullinger

Principal
NBBJ
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Nelita Iuppa, DNP, MS, BSN, RN-BC

ACNO
Cleveland Clinic
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Linda Jackson

Director, Arts-in-Medicine, Office of Patient Experience
MetroHealth

Lucy Kalanithi, MD, FACP

Widow of #1 Best-Selling Author of When Breath Becomes Air, Dr. Paul Kalanithi
Internist & Faculty Member, Stanford School of Medicine
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Evonne Kaplan-Liss, MD, MPH

Medical Program Director
Alda Communication Training
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Steven Kaufman, MD

Medical Director, Urban Health Institute
Cooper University Health Care
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Christopher Kelly, RN

Clinical Nurse, Emergency Department
Fairview Hospital

Evan Kelsay

Key Accounts Lead
LinkedIn
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Loretta Kish

Patient

Diane Klein

Service Designer III
Mayo Clinic Center for Innovation
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Patrick Kneeland, MD

Medical Director for Patient and Provider Experience
University of Colorado Hospital
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Bruce Knepper

VP, US Healthcare East
Stantec
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Renee Kolonick, MHA

COO
Cleveland Clinic Marymount
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Meredith Lahl, MSN, APRN

Executive Director, ACNO
Cleveland Clinic
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Deforia Lane, PhD, MT-BC

Director, Music Therapy Program
University Hospitals

Valeri Lantz-Gefroh, MFA

Improvisation Program Leader
Alan Alda Center for Communicating Science
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Philip LiBassi, FAIA, FACHA

Principal
Westlake Reed Leskosky
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Seung Chan Lim (Slim)

Executive Coach & Meta-Designer
Forks & Bridges
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Amy Lussetto

Strategic Innovation Designer
HDR
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Ana Pujols McKee, MD

EVP, CMO
The Joint Commission
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Ellen Meltzer, MD, MSc, FACP

Assistant Professor of Medicine, Weill Cornell Medicine
Assistant Professor of Healthcare Policy and Research, New York Presbyterian Weill Cornell Medical Center
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Claire Micheletti

Director, Corporate Communications and Digital
Cleveland Clinic Abu Dhabi

Richard Milani, MD

Chief Clinical Transformation Officer
Ochsner Health System
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Josh Miller, DO, FACP

VP, Regional Family Health Center Operations
Cleveland Clinic
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Sheila Miller, DNP, MBA, RN, NEA-BC

CNO, COO
SouthPointe Hospital
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Laurie Miller-Patterson

Senior Organizational Effectiveness Consultant
Cleveland Clinic

Mary Beth Modic, DNP, APRN

CNS
Cleveland Clinic
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Randall Moore, MD, MBA

President
Mercy Virtual
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Scott Mowery, MBA

Director, Digital Marketing
Cleveland Clinic
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Chris Nagel, MA, GPCC

Director, Leadership Experience GLLI
Cleveland Clinic

Katie Neuendorf, MD

Director, Center for Excellence in Healthcare Communication
Cleveland Clinic
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Abby Nguyen, RN, BSN, MBA, DBA

CNO
Genesis HealthCare System
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Jacqueline Nowlin, MBA, BSN, RN, NEA-BC

Director of Nursing, Acute & Critical Care Services
Avon Hospital
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Cheryl O'Malley, DNP, MSN, RN, BA

VP, Patient Services & Nursing
University Hospitals Cleveland Medical Center
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Chris Orlando, BSN, RN

SVP, Transition Services
VOC Associates, LLC
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Christine Paratto, BSN, RN, CNOR

Clinical Nurse, Operating Room
Euclid Hospital

Silvia Perez-Protto, MD

Anesthesiology-Critical Care, End of Life Center Medical Director
Cleveland Clinic
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Diane Petersen, LISW-S

Manager Center for End of Life Care
Cleveland Clinic
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Barb Picciano, RN, BSN, HN-BC

Manager, Healing Services
Cleveland Clinic
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William Polonsky, PhD

Associate Clinical Professor
University of California, San Diego
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Jeffrey Prewitt, BSHA, MAOM

Director, EVS
Cleveland Clinic
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Tricia Price, BS, CCLS

Certified Child Life Specialist
Cleveland Clinic
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Peter Rasmussen, MD

Medical Director, Distance Health
Cleveland Clinic
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Rachael Naomi Remen, MD

Professor of Family Medicine, Boonshoft School of Medicine, Wright State University
Founding Director, The Remen Institute for the Study of Health and Illness (RISHI)
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Julie Rish, PhD

Staff, Center for Behavioral Health
Cleveland Clinic

Diane Rogers, CPXP

President
Contagious Change, LLC
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Joan Saba, FAIA, FACHA

Healthcare Partner
NBBJ
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Carol Santalucia, MBA

Director, Service Excellence and Culture
Cleveland Clinic
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Mary Sauer, MBA, BSN, RN, NEA-BC

CNO
Avon Hospital

Janet Schuster, DNP, MBA, BSN, NEA-BC, CPHQ, HACP

CNO
Lutheran Hospital

Tait Shanafelt, MD

Professor of Medicine
Mayo Clinic
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Christine Sinsky, MD, FACP

VP, Professional Satisfaction
American Medical Association
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Diane Sliwka, MD

Medical Director, Patient & Provider Experience
UCSF Health
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Stephanie Smith, ADN, RN

Clinical Nurse, MICU
Cleveland Clinic
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Shannon Sonnhalter, BS, CCLS

Child Life Senior Manager
Cleveland Clinic
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James Speno

Paint Shop Supervisor, Facilities Engineering
Cleveland Clinic

Matt Stanton, MEng, MBA

Senior Director, Distance Health
Cleveland Clinic
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Rebecca Starck, MD

President
Avon Hospital
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Laura Folkman Steuer, MA

Trainer, Patient Family Partner Program
Stanford Health Care
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Indu Subaiya, MD, MBA

CEO
Health 2.0
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Marianne Sumego, MD

Director, Shared Medical Appointment Program
Cleveland Clinic
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Alexandra Suppes, PhD

Research Associate
Weill Cornell Medicine, Division of Medical Ethics
Department of Psychology, New York University, Abu Dhabi
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Ollie Symons

Patient
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Stefan Tornau

Senior Director, Hospitality Services
Cleveland Clinic Abu Dhabi
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Alison Tothy, MD

Associate Professor
University of Chicago
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Travis Tyson, AIA, NCARB

Healthcare Facility Planner
Cleveland Clinic
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Rev. Ikwo Umosen, DMin, BCC

Chaplain
Cleveland Clinic
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Roel van der Heijde, MA

Senior Consultant, Trainer, Confidential Counselor
The Rotterdam Eye Hospital
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Mary Van Gunten, RN, HN-BC

Board Certified Holistic Nurse
Cleveland Clinic
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Mark Vaughn

Assistant Director, EVS
Tampa General Hospital

Samantha Vining, MS, RN

Nurse Manager
Albany Medical Center

Michael Visnieksy, BS

Senior Director, EOC
Cleveland Clinic
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Rob Walls

EVS Manager
Cleveland Clinic

Peter Ward, DBA

Senior Associate Dean, Max M. Fisher College of Business
The Ohio State University
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Cynthia Willis, DNP, MSN, RN, MBA, CMSRN

Senior Director, Nursing Education
Cleveland Clinic
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Amy Windover, PhD

Phsychologist
Cleveland Clinic

Joel Worthington, MHSA, MDM

Strategic Innovation Designer
HDR
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Glenda Wright

Director, EVS & Patient Transport
Tampa General Hospital

Lisa Yerian, MD

Medical Director, Continuous Improvement
Cleveland Clinic
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Rami Zahran

Digital Marketing Manager
Cleveland Clinic Abu Dhabi

Sandra Zampino, RN

Clinical Navigator
Cleveland Clinic
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Lacey Zimmerman, MBA

Project Manager
Avon Hospital
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Barb Zinner, DNP, MSN, RN, NE-BC

CNO
Marymount Hospital

Christi Zuber, RN, MHA

Lead, Innovation & Design
Kaiser Permanente
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Cleveland Clinic Presenter

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee