Speakers

Speakers are currently being confirmed for the 2017 Patient Experience: Empathy + Innovation Summit. Please check back periodically for updates to our list of outstanding speakers.

Rana Awdish, MD, MS

Medical Director, Patient Care Experience
Henry Ford Health System
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Teresa Brasac, PhD, ARNP

VP Clinical Informatics
Hill-Rom
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Michael Browning

AVP Design, Construction, and Space Managment
Cincinnati Children's Hospital
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Aravind Chandrasekaran, PhD

Associate Professor, Management Sciences
The Ohio State University
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Jenny Comiskey

Experience Design Director
McKinsey & Company

John D'Angelo, MD, FACEP

SVP & Executive Director, Emergency Medicine Service Line
Northwell Health
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Mary Dietrich, EDAC

Managing Director, Creative Services
Kolar
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Joan Forte Scott, BSN, MBA, NE-BC

Admnistrative Director, Patient & Community Engagement
Stanford Health Care
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Sven Gierlinger

VP, Chief Experience Officer
Northwell Health
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Kim Henrichsen, RN, MSN

VP Clinical Operations & Chief Nursing Officer
Intermountain Healthcare
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Ryan Hullinger

Principal
NBBJ
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Lucy Kalanithi, MD, FACP

Widow of #1 Best-Selling Author of When Breath Becomes Air, Dr. Paul Kalanithi
Internist & Faculty Member, Stanford School of Medicine
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Evonne Kaplan-Liss, MD, MPH

Medical Program Director
Alda Communication Training
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Evan Kelsay

Key Accounts Lead
LinkedIn

Valeri Lantz-Gefroh, MFA

Improvisation Program Leader
Alan Alda Center for Communicating Science
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Seung Chan Lim (Slim)

Executive Coach & Meta-Designer
Forks & Bridges
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Ana Pujols McKee, MD

Executive Vice President, Chief Medical Officer
The Joint Commission
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Ellen Meltzer, MD, MSc, FACP

Assistant Professor of Medicine, Weill Cornell Medicine
Assistant Professor of Healthcare Policy and Research, New York Presbyterian Weill Cornell Medical Center
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Richard Milani, MD

Chief Clinical Transformation Officer
Ochsner Health System
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Abby Nguyen, RN, BSN, MBA

Chief Nursing Officer
Genesis HealthCare System

Cheryl O'Malley, DNP, MSN, RN, BA

VP Patient Services & Nursing
University Hospitals Cleveland Medical Center
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Rachael Naomi Remen, MD

Professor of Family Medicine, Boonshoft School of Medicine, Wright State University
Founding Director, The Remen Institute for the Study of Health and Illness (RISHI)
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Diane Rogers, CPXP

President
Contagious Change, LLC
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Joan Saba, FAIA, FACHA

Healthcare Partner
NBBJ
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Carol Santalucia, MBA

President
Santalucia Group

Tait Shanafelt, MD

Professor of Medicine
Mayo Clinic
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Christine Sinsky, MD, FACP

VP, Professional Satisfaction
American Medical Association
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Laura Folkman Steuer, MA

Trainer, Patient Family Partner Program
Stanford Health Care
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Indu Subaiya, MD, MBA

CEO
Health 2.0
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Alexandra Suppes, PhD

Research Associate
Weill Cornell Medicine, Division of Medical Ethics; Department of Psychology, New York University, Abu Dhabi
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Stefan Tornau

Senior Director, Hospitality Services
Cleveland Clinic Abu Dhabi
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Alison Tothy, MD

Associate Professor
University of Chicago
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Roel van der Heijde, MA

Senior Consultant, Trainer, Confidential Counsellor
The Rotterdam Eye Hospital
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Samantha Vining, MS, RN

Nurse Manager
Albany Medical Center

Peter Ward, DBA

Senior Associate Dean, Max M. Fisher College of Business
The Ohio State University
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Lisa Yerian, MD

Medical Director, Continuous Improvement
Cleveland Clinic
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Cleveland Clinic Presenter

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee