REGISTER

 

MAY 15-18, 2016

Cleveland Convention Center, Cleveland, Ohio

Speakers

2016 Speaker Information

The 2016 speaker roster will be continuously updated as new speakers are added.


 

Guest Presenters

Patti Adelman
Assistant Vice President, Physician Leadership Institute
Northwell Health
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Geri Baumblatt
Executive Director of Patient Engagement
Emmi
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Michael Bennick, MD, MA, AGAF, FACP
Medical Director of the Patient Experience and Associate Chief of Medicine
Yale-New Haven Hospital
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Lynda Berger, RN, HN-BC
Team Member, Integrative Care Services/TLC
Mercy Regional Medical Center
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Leon Bibb
News Anchor
WEWS-TV5
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Rachel Biblow, MSW
Sr. Director, Patient & Family Services
The Children's Hospital of Philadelphia

Mona Bickler
Director, Talent Development
WESTMED Practice Partners
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Suzanne Bolton, RN, HN-BC, IAC
Retired, Integrative Care Services
Mercy Regional Medical Center
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James Bonner, LMSW, EMBA
Director for the Center for Patient Experience
Spectrum Health
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Krista Rosa Brennan
Patient Partner
Stanford Health Care
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Bernard Briggs
CEO, Founder
Humm
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Frank Brown, MD
Senior Medical Director
Cigna
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Johnine Byrne
Graphic Recorder and Graphic Designer
See Your Words, LLC
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Jim Byrnes
District Manager
Sodexo Healthcare
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Andrea Cassidy-Bushrow, PhD
Associate Scientist
Henry Ford Health System
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James Crispino, AIA, NCARB
President
Francis Cauffman
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Amy Cueva
Founder & Chief Experience Officer
Mad*Pow
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Chrissy Daniels
Director, Strategic Initiatives
University of Utah Health Care
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Tiffani Darling, MNA
Program Director, Patient Engagement - Central Region
Northwestern Memorial HealthCare
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Charles Davis, RN, BSN
Registered Nurse
Presbyterian St. Luke's Medical Center
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Christina Dempsey, MSN, MBA, CNOR, CENP
Chief Nursing Officer
Press Ganey
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Daniel Diaz
Advocate - End of Life Options
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Alexandra Dowty, BS
Senior Analyst for the Center for Patient Experience
Spectrum Health
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Alexandra Drane
Co-Founder & Chairman, Eliza Corporation;
Co-Founder, Engage with Grace and Seduce Health
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Samer Ellahham, MD, FACC, CPHQ, CMQ, EFQM
Chief Quality Officer
Sheikh Khalifa Medical City
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Dawn Epstein
Director of Performance Coach Development
Johnson & Johnson’s Human Performance Institute
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Margaret Erickson, PhD, RN, CNS, APHN-BC
CEO
American Holistic Nurses Credentialing Corporation
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Sandra Fancher
Chief Strategy Officer
MedTouch
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Belinda Fu, MD
Clinical Assistant Professor, University of Washington;
Founder, Mayutica
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Cynthia Gardiner, BSN, RN
Lead Improvement Specialist, Center for Patient Experience
Spectrum Health
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Andrew Garman, PsyD
Chief Executive Officer, National Center for Healthcare Leadership;
Professor, Rush University
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Sherry Gevedon, PhD, MS, MBA, RN
President & Chief Executive Officer
Professional Education Seminars, Inc.
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Sven Gierlinger
Chief Experience Officer
Northwell Health
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Debbie Gravelle, RN, BScN, MHS
Senior Vice President Clinical Programs, Chief of Nursing and Allied Health
Bruyere Continuing Care
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Robert Greenspan, DDS
Chief Executive Officer
New York Hotel Trades Council & Hotel Association of NYC, Inc.
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Jason Groneck, AIA, LEED AP
Principal
GBBN Architects
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Plummer Gwen
Caregiver and Retired Educator
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Mark Hamlin
Deputy Chief of Staff
Office of Lt. Governor Mary Taylor
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Matt Hiznay
Cleveland Clinic Patient
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Brian Hodges, MD, PhD, FRCPC
Professor, Faculty of Medicine and Education
University of Toronto
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Regina Holliday
Founder
Walking Gallery
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Mark Hoplamazian
President & Chief Executive Officer
Hyatt Hotels Corporation
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Andrew Horn
Founder
Tribute
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Stacey Hrountas, MPH
Senior Vice President and CEO
Sharp Rees-Stealy Medical Centers
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Charles Ireland, DO
Physician and Surgeon; Family Practice; Physician Coach
DreyerAdvocate Medical Clinic
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Marc & Karen Jaffe, MD
Co-Founders
Shaking with Laughter
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Laurie Jensen
Director, Organizational & Human Resource Development
Henry Ford Health System
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Anne Kilpatrick, RN, BSN
Project Lead for Preventing Falls, Center for Transforming Healthcare
The Joint Commission
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Karen Kippen, MSA
Executive Director, Patient-Engaged Research Center (PERC)
Henry Ford Health System
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Patrick Kneeland, MD
Medical Director for Patient and Provider Experience
University of Colorado Hospital
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Gay Landstrom, PhD, RN, NEA-BC
Chief Nursing Officer
Dartmouth-Hitchcock
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Tomás León, MBA
President & Chief Executive Officer
Institute for Diversity in Health Management
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Richard Levin, MD
President & Chief Executive Officer
The Arnold P. Gold Foundation
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Michelle Mahony
Regional Director, North America
Ketchum
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Diane Marriott, DrPH
Manager, Michigan Primary Care Transformation Project
University of Michigan
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Allison Massari
Keynote Speaker, Executive Coach, Artist
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Katarzyna Mastalerz, MD
Hospitalist, Presbyterian St. Luke's Medical Center;
Assistant Professor of Medicine, University of Colorado School of Medicine
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Maureen McCausland, DCSc, RN, FAAN
Senior Vice President & Chief Nursing Officer
MedStar Health
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James Merlino, MD
President & Chief Medical Officer, Strategic Consulting
Press Ganey
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BJ Miller, MD
Senior Director & Advocate
Zen Hospice Project
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Mark Miller, MS
Director of Survey Studies and Research
AMGA
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Selinza Mitchell, APHON
Clinical Nurse Educator - Consultant
The Selinza Mitchell Experience
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Shara Mock, MBA, CPXP
Director, Global Patient Experience
Florida Hospital
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Elizabeth Monson, MA, ANP-C
Nurse Practictioner
Intermountain Medical Center
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Deirdre Mylod, PhD
Executive Director, Institute for Innovation;
Senior Vice President, Research & Analytics
Press Ganey
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Raphaela O'Day, PhD
Associate Director, Behavioral Science
Johnson & Johnson Health and Wellness Solutions
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Sally Okun, RN, MMHS
Vice President, Advocacy, Policy and Patient Safety
PatientsLikeMe
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Kathy Oswald
Chief Human Resource Officer
Henry Ford Health System
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Christina Owens, MD
Patient
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Helen Riess, MD
Founder, Chief Scientific Officer
Empathetics
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Marcela Reyes, MSN, RN, CPXP
Director, Patient Experience
Florida Hospital
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Marie Roggenkamp
Nurse Manager Oncology
Huntington Hospital
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Katherine Rohrer
Cleveland Clinic Patient
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Jeff Rohrs
Chief Marketing Officer
Yext
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Elaine Rowinski, RN, MPS, CCRN, CEN
Director, Critical Care
St. Joseph Hospital
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Fraser Rubens, MD, MSc, FACS, FRCSC
Professor of Surgery; Director, Patient Experience; Department of Surgery
The Ottawa Hospital
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Vincent Salvo
Chief Growth Officer
Humm
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Carol Santalucia, MBA
President
Santalucia Group, LLC
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Tim and Phyllis Sargi
Patient Advocates
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Christine Seabrook, MEd
Education Research & Projects Coordinator; Dr. Eric Poulin, Department of Surgery Office of Education
The Ottawa Hospital
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Tait Shanafelt, MD
Professor of Medicine
Mayo Clinic
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Diane Sliwka, MD
Medical Director of Patient and Provider Experience
UCSF Health
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Mary Song, MPH
Manager of Patient & Family Partner Program
Stanford Health Care
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Edward Spilg, MBChB, MSc, FRCP (UK)
Assistant Professor; Vice-Chair Physician Health & Wellness; Department of Medicine
The Ottawa Hospital
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Patti Substelny, MLIR
Erstwhile Banker and aspiring Super Villain
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Karey Sutton, PhD
Lead Specialist in Health Equity Research and Policy
AAMC
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Elizabeth Teisberg, PhD
Professor, Community and Family Medicine
Geisel School of Medicine at Dartmouth
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Christoph Trappe
Director of Content Marketing, MedTouch;
The Authentic Storyteller, The Authentic Storytelling Project
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Scott Wallace
Distinguished Fellow
Geisel School of Medicine at Dartmouth
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Jeannie Walters
Chief Executive Officer
360 Connext
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Jean Watson, PhD, RN, AHN-BC, FAAN
Distinguished Professor and Dean Emerita, University of Colorado Denver;
Founder, Watson Caring Science Institute
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Maureen White, RN, MBA
Senior Vice President, Chief Nurse Executive
Northwell Health
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Jonathan Williams
Cleveland Clinic Patient
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John Wintz
Group Vice President
Standard Textile Co, Inc.
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David Emerald Womeldorff
Co-Founder
Bainbridge Leadership Center & The Power of TED
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Ronald Wyatt, MD, MHA
Patient Saftey Officer & Medical Director
The Joint Commission
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Dwinelva Zackery, LISW-S
Director of Patient Experience
St. Elizabeth Healthcare
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Donna Zajonc
Co-Founder
Bainbridge Leadership Center & The Power of TED
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Cleveland Clinic Presenters

Rich Aiple
Supervisor, Transportation Services
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Maazza Al Magthob
Manager, Service Excellence
Cleveland Clinic Abu Dhabi
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Caroline Armstrong, MBA, BSN, RN, CPHQ
Quality Director Acute Care
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Judi Bar
Yoga Program Manager
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Stephanie Bayer
Director, Ombudsman
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Mark Berry, MDiv
Administrative Staff Chaplain
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Francis Bethoux, MD
Physician
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Kim Bischel-Dunn, BS, RN
Heart Failure Specialty Care Coordinator
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Terri Bishop, RN, CCM
Administrative Program Coordinator, IV
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Adrienne Boissy, MD, MA
Chief Experience Officer
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Daniel Bokar
Systems Analyst II
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Deborah Brosovich, MA, BSN, RN, NE-BC, CCRN
Assistant Clinical Nursing Director, Heart & Vascular Institute
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Nikolaos Brusio, CPA, MBA
Senior Director, Patient Logistics
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James Bryant, RN, MSN
Associate Chief Nursing Officer
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Michelle Card, BSN, RN-BC, CCCTM
Primary Care Coordinator
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Sarah Cawley, MPAS, PA-C
Advanced Specialty NE; Patient
Cleveland Clinic
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Thomas Carabin, MHA, FACHE
Director, Regional Integration/Operations
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Kelli Chovanec, MSN, RN
Sr. Nursing Director, Care Coordination Integration

John Cicero
Senior Director, Business Development
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Samantha Connelly, RN
Nurse, ICU
Hillcrest Hospital
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Delos “Toby” Cosgrove, MD
Chief Executive Officer and President
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Jessica Crow, MBA
Program Manager III
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Andrea Cupples
Manager, Ombudsman
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Paul Dexheimer
Program Manager, Parking, Transportation & Fleet Services
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Cynthia Deyling, MD
Chief Quality Officer
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Sheila Dueñas, MBA
Patient Experience Manager
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Deb Duffy
Executive Director, Office of Clinical Compliance
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Michelle Edwards, BSN, RN-BC
Education Manager, Clinical Integration - Care Management
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Ruth Farrell, MD, MA
Joint Appointment OG/GYN and Bioethics
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Karen Fink, RN, BSN, HNB-BC, LMT, CLL
Healing Services Coordinator
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Richard Frankel, PhD
Professor of Medicine and Geriatrics, Indiana University School of Medicine
Professional Staff, Education Institute, Cleveland Clinic
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Lisa Gallagher, MA, MT-BC
Research Program Manager, Arts & Medicine Institute
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Tim Gibbons
Manager, Patient Transportation
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Tricia Gilbert, MDiv, BCC, LMT
Director of Healing Services and Spiritual Care
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Timothy Gilligan, MD
Staff Oncologist
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Brian Gresh
Executive Director, Multi-Channel Content Marketing
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Cari Gump, RN, BSN
Manager of Nurse on Call
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Terence Gutgsell, MD
Medical Director, Horvitz Center for Palliative Medicine;
Acting Section Chief, Palliative Medicine Section;
Chief Medical Officer, Hospice
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Aaron Hamilton, MD, MBA
Medical Director, Patient Safety and Clinical Risk Management
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Kelly Hancock, DNP, RN, NE-BC
Executive CNO, CCHS and Chief Nursing Officer
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Eric Holizna, MBA
Director, Continuous Improvement
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Dave Horning
Contract Valet Manager, Parking Services
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Greg Horvath, RN, MBA
Manager, Patient Experience
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Rose Hosler, RN
RN/Wellness Coordinator
Nathan Hurle
Senior Director, Continuous Improvement
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Mark Hyman, MD
Director, Center for Functional Medicine;
Author
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Emilia Ilinca
Director Environmental Services
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Joy Jones, MS
Senior Organizational Effectiveness Consultant
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Carmen Kestranek
Senior Director Patient Experience
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Julie Lalli
Director of Nursing, Home Care & Hospice
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Vickie Lewis, RN, MS, CPHRM
Senior Director, Clinical Risk Management
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Paul Matsen
Chief Marketing & Communications Officer
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Julia Miller-Lemon, CNP
Nurse Practitioner
Hillcrest Hospital
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Mary Beth Modic, DNP, RN, CNS, CDE
Clinical Nurse Specialist, Inpatient Diabetes
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Terri Moldrow-Hines
Program Manager Care Coordination Clinical Integration
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Stephanie Morris
Music Therapist
Hillcrest Hospital
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Will Morris, MD
Associate Chief Information Officer

Brenda Mullan, MSN, RN, CDP, NE-BC
Associate Chief Nursing Officer, Ambulatory Nursing and Care Management
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Kathleen Neuendorf, MD
Staff
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Melody Obery
HR Business Partner
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Jessica O'Connor
Patient Experience Consultant
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Sue Omori
Executive Director, Marketing Account Services
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Mark Oster
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Catherine Palcisco, LISW-S
Social Worker, Palliative Medicine
Hillcrest Hospital
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Carolyn Palsky, RN, MSN, NEA-BC
Director, Patient Experience
Cleveland Clinic Abu Dhabi
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Mary Beth Pate
Executive Director, Marketing Communications
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Shannon Connor Phillips, MD, MPH
Associate Chief Quality Officer
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Barb Picciano, RN, HN-BC, RM, HTPA
Manager/Leader Healing Services and Code Lavender Programs
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Peter Prcela
Contract Manager, Parking Services
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Mike Reffert
Contract Senior Manager, Parking Services
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Julie Rish, PhD
Clinical Psychologist, Director of Service Excellence, Cleveland Clinic;
Director of Communication Skills Training, Assistant Professor of Medicine, CWRU
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Michael Roizen, MD
Chair, Cleveland Clinic Wellness Institute; Chief Wellness Officer
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Carol Schiro
Patient Guest Services Assistant, Patient Support Services
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Eileen Sheil
Executive Director, Corporate Communications
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Laura Shoemaker, DO, MS
Associate Staff, Palliative Medicine
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Steven Shook, MD
Neuromuscular Center/Neurology
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Douglas Smith
Patient and Guest Service Assistant Department Supervisor
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Matthew Stanton
Senior Director, Distance Health
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Maggie Stefanek, RD, LD
Senior Director, Food & Nutrition Services
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Shante Stover
Drive Captain, Parking Services
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Joseph Strauss, AIA, ACHA
Director of Planning & Design
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Marianne Sumego, MD
Staff, Internal and Pediatric Medicine
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Sharon Sutherland, MD MPH
Population Health and Quality Improvement Officer, Ob/Gyn and Women's Health
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Rachel Taliercio, DO
Staff Respiratory
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Jackie Tinsley
Administrative Assistant, Spiritual Care
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Christine Traul, MD
Director, Pediatric Pallative Care
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Chiedozie Udeh, MD, MBBS, MHEcon
Staff Intensivist & Quality Officer, Cardiovascular Surgical Intensive Care
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Nirav Vakharia, MD
Internal Medicine/Associate Chief Quality Officer, Quality & Patient Safety Institute
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Vicente Velez, MD
Staff, Hospital Medicine
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James Vidmar
Red Coat Supervisor
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Michael Visniesky
Senior Director, Environmental Services
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Shannon Wagner
Director, Engagement
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Anthony Warmuth, MPA, FACHE, CPHQ, CPPS
Administrator, Enterprise Quality
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Amy Windover, PhD
Psychologist
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Barbara Wojtala, MBA, BSN, CPHQ
Senior Director of Nursing for Inpatient Care Management
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Lisa Yerian, MD
Medical Director, Continuous Improvement
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Annette Zeldin, CNP
Certified Nurse Practitioner
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Extremely well organized for optimization of time and value

—2015 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2015 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2015 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2015 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2015 Summit Attendee

A room full of people like me – feels like a dream!

—2015 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2015 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2015 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2015 Summit Attendee