Save the Date for Next Year's Summit!
June 18 - 20, 2018


The World’s Largest, Independent
Conference Devoted to Improving the Patient Experience

2017 Wrap-up Video:

Thank you for participating in the eighth annual
Patient Experience: Empathy + Innovation Summit

We adjusted the Summit length this year to minimize the time away from your work and loved ones, while still delivering high
impact. We are very grateful that you chose to spend this time with us and recognize you gave up something to be here. Thank you.

We work hard to create a program that inspires, nudges, and delivers practical and strategic insights. I hope that you felt all of those things throughout the conference. We design the food, the content, and activities to create a powerful experience for you.

Empathy by Design is critical to the new world moving ahead – new programs, buildings, and processes must anticipate how
patients AND caregivers feel and deliver solutions to care for both. I’d like to thank our sponsors and partners for their support. Most importantly, they’ve enabled us to showcase the wonderful work going on in patient experience from all over the world. Our sponsorships and partnerships have helped grow this Summit into the world’s largest independent conference dedicated to improving the patient experience.

This conference is designed around people like you, and your opinions and submissions drive future Summit agendas. In order to continue to offer valuable sessions at next year’s Patient Experience: Empathy + Innovation Summit, we are asking for your honest feedback. Feel free to reach out to me or our team with any suggestions, feedback, and ideas for the future.

In a world wherein meaning feels more elusive, this event provides inspiration and incredible value for us and we sincerely
hope for you.


Adrienne Boissy, MD, MA
Chief Experience Officer, Cleveland Clinic

2017 Sponsors

Presenting Sponsors

Gold Sponsors

Silver Sponsors

Bronze Sponsors

Medline Industries
Aceso Interactive, Inc.

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee