The World’s Largest, Independent
Conference Devoted to Improving the Patient Experience

The Eighth Annual Patient Experience: Empathy + Innovation Summit takes place May 22–24, 2017, at the Cleveland Convention Center in downtown Cleveland, Ohio.

The Patient Experience Summit brings together patient experience leaders, healthcare CEOs, innovators, nursing leaders, policy makers, major stakeholders, industry experts and patients who are committed to not just the patient or caregiver experience, but also the human experience.

The theme of this year’s two-day, inter-professional conference is Empathy by Design and features expert speakers, panel discussions and workshops representing multiple healthcare professions and disciplines engaged in exploring innovative ways to create and sustain a human-centric environment. Designing programs, services, structures, spaces, processes and more with empathy in mind is key to delivering care that can truly meet the needs of everyone. Attendees will hear how organizations around the world strive to deliver the best clinical, physical and emotional experience to patients and families.

As caregivers, improving the patient experience is our collective responsibility. Success comes from the ability to work together, network, share best practices and challenge each other to identify new ways to practice.
Many of the best solutions for challenges are found at the front lines of the caregiver-patient relationship, and bringing people together to share and network ensures that we all have access to the latest innovations. Patient experience is not about enhancing satisfaction — it is about transforming the way medicine is delivered.
Patient experience is a dynamic issue not only for healthcare CEOs, physicians, nursing executives and industry leaders; it’s an issue for everyone in our industry. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, human-centered care.
Our most recent event, the 2016 Patient Experience: Empathy + Innovation Summit, May 15–18, had nearly 2,000 attendees from 45 states and 37 countries. We were honored to host a forum at the Cleveland Convention Center for attendees to network, collaborate and discuss ideas that transform care within this vital dimension of healthcare delivery. The summit was presented in partnership with the following organizations, to ensure that attendees are exposed to the latest information from industry experts and leaders of the global patient experience movement.
Featured topics include:
Care Technology and Innovation
Continuous Improvement
Design and Architecture
Operations and Support Services
Quality and Safety

2017 Sponsors

Presenting Sponsors

Gold Sponsors

Silver Sponsors

Bronze Sponsors

Medline Industries
Aceso Interactive, Inc.

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee