Hotels & Travel

Meeting Location

Huntington Convention Center of Cleveland
300 Lakeside Avenue
Cleveland, Ohio 44113



Paid parking is available, on a first come, first served basis, in the Willard Garage located across Lakeside Ave. from the Convention Center. Entrances are on both Lakeside Ave. and E. 9th St., north of Lakeside Ave. If the Willard Garage is full, you can try the Huntington Garage, entrance located on W. 3rd St., north of Lakeside Ave.

Located in the heart of downtown Cleveland with thousands of parking spaces within a 10-minute walk, there are a variety of parking options near the Cleveland Convention Center. Daily parking rates range from $4 to $18. For more parking information, please visit



Rooms are still available in the room block at the Westin Downtown Cleveland until 5:00pm on Tuesday, May 9. To book at the Westin (which is one block from the convention center), please call 216-771-7700. To book at the other hotels, please click the following link:
Click Here to Book Your Room


Travel and Transportation

Hopkins International Airport (CLE) is a twenty minute drive from downtown Cleveland hotels and the Convention Center. Akron/Canton Airport (CAK) is a fifty mile drive from downtown Cleveland. Taxi service is available from the Cleveland airport for approximately $40.00.

Ace Taxi/SuperShuttle-Cleveland has extended a special offer to Patient Experience Summit attendees:

Price per one-way transport between CLE and Downtown Cleveland and University Circle Hotels per person is $25.
Price per one-way transport between CAK and Downtown Cleveland and University Circle Hotels per person is $45.
This pricing is good for travelers coming into either CLE or CAK airports from May 21st to May 25th when using the code "CC Summit".

The above includes transporting all baggage. Gratuity is at the discretion of the customer and is not included in rates supplied above.

To take advantage of this offer please have passengers contact us using the code "CC Summit" when emailing or calling: or
(216) 361-4700 ext 230

For more information on Akron/Canton transportation, visit

Uber and Lyft are widely available throughout the city.

Shuttles will not be provided from the airport or between hotels and the Convention Center.

Public Transportation from Cleveland Clinic Main Campus

RTA HealthLine – riders can pick up the RTA HealthLine on Euclid Avenue outside the Miller Pavilion at either 93rd Street or 89th Street and get off at the East 6th Street stop. The Convention Center is a 4 block walk. The Health Line schedule and fees can be viewed at


Cleveland Clinic Main Campus Employee Shuttle Schedule

Monday, May 22, 2017
11:00 AM and 11:30 AM - Depart from Cleveland Clinic Glickman Tower Entrance
6:15 PM and 7:00 PM - Depart Huntington Convention Center (Cleveland Convention Center) Lakeside Entrance

Tuesday, May 23, 2017
7:00 AM, 7:30 AM, 1:15 PM - Depart Cleveland Clinic Glickman Tower Entrance
12:45 PM and 6:15 PM - Depart Huntington Convention Center (Cleveland Convention Center) Lakeside Entrance

Wednesday, May 24, 2017
7:00 AM and 7:30 AM - Depart Cleveland Clinic Glickman Tower Entrance
12:15PM and 12:30 PM - Depart Huntington Convention Center (Cleveland Convention Center) Lakeside Entrance

Things to Do in Cleveland

Destination Cleveland Trip Advisor

Show Your Badge Program: We've partnered with local restaurants, attractions, shopping venues, spas, and sports and recreation organizations to provide exclusive discount offers through the Show Your Badge program. To participate, attendees simply show their conference badge when visiting our participating partners found at in order to receive their exclusive offer.

Maps Printable maps can be downloaded to help attendees navigate Cleveland while locating nearby hotels, restaurants, attractions and more.

Destination Cleveland App - The Destination Cleveland app, is your personalized guide to Cleveland's must-see attractions, restaurants and events. Find your way around town and create your own experience, save your favorite items, and receive insider information on locations to get the most out of your trip to Cleveland. Don’t forget to remind your attendees to download the new Destination Cleveland app. The app is available in the App Store and Google Play.

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee