MAY 15-18, 2016

Cleveland Convention Center
Cleveland, Ohio


Summit Attendees


More than 2,100 people attended the 2014 Patient Experience: Empathy + Innovation Summit, and we anticipate another well attended conference in 2015. Attendees came from 49 states and 39 countries, representing hundreds of hospitals, healthcare systems and businesses from around the world.

The target audience for the Patient Experience: Empathy + Innovation Summit includes the following roles:

  • Patient Experience Stakeholders and Advocates
  • Patient Experience Leaders
  • Chief Executive Officers
  • Chief Experience Officers
  • Chief Nursing Officers, Directors and Managers
  • Physicians
  • Nurses
  • Healthcare Executives
  • Marketing Directors and Managers
  • Caregivers
  • Provider Institutions
  • Professional Societies
  • Quality Customer Service Professionals
  • Architects
  • Philanthropists
  • Third Party Payors

Our goal for 2015 is to once again provide both strategic insight as well as tactical advice on how organizations can frame patient experience to drive improvement and differentiation in their organizations.


over 660 institutions, companies and providers were represented at the 2014 Summit, including:

  • Abu Dhabi Health Services Company
  • Accenture
  • Acibadem Healthcare Group
  • Acoustics By Design
  • AdvantageCare Physicians
  • Advocate Health Care
  • Akron Children's Hospital
  • Al Moosa General Hospital
  • American Medical Group Association
  • Aramark
  • Arnot Health
  • Association of Academic Health Centers
  • Avatar Solutions
  • Baptist Health South Florida
  • Baylor Scott & White Health
  • Bridgeport Hospital
  • Bridgton & Rumford Hospitals
  • Brigham and Women's Hospital
  • Cancer Care Ontario
  • Cancer Treatment Centers of America
  • Case Western Reserve University
  • Cedars-Sinai Health System
  • CHAMPS Patient Experience / Santalucia Group
  • ChartHouse Learning
  • Children's National Health System
  • Cincinnati Childrens Hospital Medical Center
  • Cleveland Metropolitan School District
  • Cogent Healthcare
  • Community Health Network
  • Concord Medical
  • Cornerstone Healthcare
  • Creative Vascular, Inc.
  • Dartmouth-Hitchcock
  • Doctors Hospital at Renaissance
  • Edgepark Medical Supplies
  • Elliot Health System
  • Ellis Medicine
  • Emmi Solutions
  • Federal Ministry of Health, Nigeria
  • Franciscan Health System
  • Gaylord Hospital
  • GE Healthcare
  • Georgetown University
  • Google
  • Healthcare Success Strategies
  • Hennepin County Medical Center
  • Houston Methodist
  • Intermountain Healthcare
  • Janssen
  • Janssen Biotech
  • Johns Hopkins Hospital
  • Johnson & Johnson
  • King Fahad Medical City
  • Lahey Hospital & Medical Center
  • Long Island Jewish Medical Center
  • Maine Medical Center
  • Massachusetts General Hospital
  • Mayo Clinic
  • McGregor
  • MedStar Georgetown University Hospital
  • MedVet Medical & Cancer Centers for Pets
  • Memorial Hospital Beacon Health System
  • Missouri Baptist Medical Center
  • New York-Presbyterian Hospital
  • NYU Langone Medical Center
  • Orthopaedic Hospital of Wisconsin
  • Peking University Shenzhen Hospital
  • Perspectus Architecture
  • Pictou County Health Authority
  • Press Ganey
  • ProMedica Memorial Hospital
  • Renown Health
  • Rockford Health System
  • Rush University Medical Center
  • Salem Hospital
  • Samaritan Hospital
  • Samsung Medical Center
  • Santa Barbara Cottage Hospital
  • Scottsdale Healthcare
  • Seattle Children's
  • Sidra Medical & Research Center
  • Skidmore Owwings & Merrill LLP
  • Spectrum Health
  • St. Francis Hospital & Health Services
  • St. Joseph's Hospital & Medical Center
  • St. Jude Medical Center
  • St. Luke's Medical Center
  • St. Vincent Medical Group
  • Stanford Hospital & Clinics
  • Stericycle Communication Solutions
  • Stony Brook University Hospital
  • SUNY Upstate Medical University
  • Swedish Health Services
  • Tampa General Hospital
  • The Children's Hospital of Philadelphia
  • The Commonwealth Fund
  • The MetroHealth System
  • The Miriam Hospital
  • The Ohio State University Wexner Medical Center
  • Thibodaux Regional Medical Center
  • Thomas Jefferson University Hospital
  • Toronto East General Hospital
  • TriHealth, Inc.
  • TruthPoint
  • TVR Communications
  • UC Health - University Hospital
  • UHC
  • UK HealthCare
  • United Family Healthcare
  • University Hospitals Case Medical Center
  • University of CO Health
  • University of Iowa Hospitals and Clinics
  • University of Kentucky HealthCare
  • University of Notre Dame
  • UPMC Presbyterian Shadyside
  • Ursuline College
  • US Army Medical Command, Office of the Surgeon General
  • Utica Park Clinic
  • WebMD
  • Westlake Reed Leskosky
  • Willamette Dental Group
  • Winchester Hospital
  • Yale-New Haven Hospital


Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee