MAY 15-18, 2016

Cleveland Convention Center, Cleveland, Ohio

General Information


**Cleveland Marathon Downtown Street Closures**

Due to the running of the Cleveland Marathon on Sunday, May 15, many of the downtown streets west of the Cleveland Convention Center will be closed until approximately 12:00 pm. The Huntington Garage is the preferred garage for the Convention Center and it too will be CLOSED on Sunday, May 15. For a full list of street closures and hours of restriction, please visit

About the Summit

As caregivers, improving the patient experience is our collective responsibility. Success comes from the ability to work together, network, share best practices and challenge each other to identify new ways to practice.

Many of the best solutions for challenges are found at the front lines of the caregiver-patient relationship, and bringing people together to share and network ensures that we all have access to the latest innovations. Patient experience is not about enhancing satisfaction — it is about transforming the way medicine is delivered.

Patient experience is a dynamic issue not only for healthcare CEOs, physicians, nursing executives and industry leaders; it’s an issue for everyone in our industry. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families.
The summit serves as an opportunity to learn and share with others, build relationships beyond our walls, and highlight the exceptional work of people transforming care.

Our most recent event, the 2015 Patient Experience: Empathy + Innovation Summit, attracted more than 2,100 registered attendees from 45 states and 37 countries — the largest crowd in summit history!

2015 Recap

2015 Agenda

Attendee Reception

Join us on Monday, May 16 from 6:30 – 9:30 PM at PUNCH BOWL SOCIAL, one of Cleveland’s newest hot spots. Enjoy dinner, drinks and fun activities such as bowling, billiards, shuffle board and arcade games. Don’t miss out on their infamous punch! Tickets can be purchased during the registration process. Shuttles from host hotels will be provided. 

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113


Dedicated room blocks for the Summit are now closed. Due to the running of the Cleveland Marathon on Sunday, May 15, many of the downtown hotels are sold out on the 14th. Below are hotels that currently have availability. Please contact hotels directly to book your reservation..

Host Hotels with Availability

DoubleTree by Hilton Cleveland Downtown (216) 241-5100

Hyatt Regency Cleveland at the Arcade (216) 575-1234

Hampton Inn Cleveland Downtown (216) 241-6600

Renaissance Cleveland Hotel (216) 696-5600


Non-Host Hotels with Availability

The Kimpton Schofield Hotel (216) 357-3250 - Has Saturday, May 14th availability

Wyndham Cleveland Playhouse Square (216) 615-7500

Holiday Inn Express Downtown (216) 443-1000

Travel and Transportation

Hopkins International Airport (CLE) is a twenty minute drive from downtown Cleveland hotels and the Convention Center. Akron/Canton Airport (CAK) is a fifty mile drive from downtown Cleveland. Taxi service is available from the Cleveland airport for approximately $40.00. Return taxi service can be arranged through your hotel bell desk. For more information on Akron/Canton transportation, visit

Shuttles will not be provided from the airport or between hotels and the Convention Center.

Transportation Between Cleveland Clinic Main Campus and Convention Center

Shuttles (Precious Cargo School Buses) from main campus will be available to all employees. Below is the schedule and seating is on a first come, first served basis. The shuttle will pick up at the Glickman entrance on 96th Street and drop off on Lakeside Ave. in front of the Convention Center.

Monday, May 16 and Tuesday, May 17
Depart Glickman – 6:30AM, 7:30AM & 8:30AM
Depart Convention Center – 3:15PM, 4:15PM & 5:15PM
Wednesday, May 18
Depart Glickman – 6:30AM, 7:30AM & 8:30AM
Depart Convention Center – 12:45PM
Public Transportation from Cleveland Clinic Main Campus

RTA HealthLine – riders can pick up the RTA HealthLine on Euclid Avenue outside the Miller Pavilion at either 93rd Street or 89th Street and get off at the East 6th Street stop. The Convention Center is a 4 block walk. The Health Line schedule and fees can be viewed at


Paid parking is available, on a first come, first served basis, in the Willard Garage located across Lakeside Ave. from the Convention Center. Entrances are on both Lakeside Ave. and E. 9th St., north of Lakeside Ave. If the Willard Garage is full, you can try the Huntington Garage, entrance located on W. 3rd St., north of Lakeside Ave.

Located in the heart of downtown Cleveland with thousands of parking spaces within a 10-minute walk, there are a variety of parking options near the Cleveland Convention Center. Daily parking rates range from $4 to $18. For more parking information, please visit


Things to Do in Cleveland

Destination Cleveland Trip Advisor


Show Your Badge Program

Destination Cleveland partners are offering specials to Patient Experience Summit attendees to make your experience in Cleveland all the more enjoyable. To participate, simply show your conference badge to any of the participating partners and receive exclusive offer.
Show Your Badge Partners and Discounts

Additional Information

Please contact conference coordinator
Jamie Belkin Events at 216.932.3448 or

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113

2016 Sponsors

Oneview Healthcare
Medline Industries
Minute for Medicine
Aceso® Interactive

Extremely well organized for optimization of time and value

—2015 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2015 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2015 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2015 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2015 Summit Attendee

A room full of people like me – feels like a dream!

—2015 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2015 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2015 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2015 Summit Attendee