MAY 17 – 20, 2015

Cleveland Convention Center
Cleveland, Ohio

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General Information

Cleveland Convention Center

Cleveland Convention Center

IMPORTANT INFORMATION:

**Cleveland Marathon Downtown Street Closures**

Due to the running of the Cleveland Marathon on Sunday, May 17, many of the downtown streets west of the Cleveland Convention Center will be closed until approximately 12:00 pm. The Huntington Garage is the preferred garage for the Convention Center and it too will be CLOSED on Sunday, May 17. For a full list of street closures and times due to the marathon, please visit http://www.clevelandmarathon.com/Road_Closings/.

About the Summit

As caregivers entrusted with helping people, improving the patient experience is our collective responsibility. Success comes from the ability to work together, network, share best practices and challenge each other to identify new ways to practice. Many of the best solutions for challenges are found at the front lines of the caregiver-patient relationship, and bringing people together to share and network ensures that we all have access to the latest innovations. Patient experience is not about enhancing satisfaction - it is about transforming the way medicine is delivered.

Patient experience is a dynamic issue not only for healthcare CEOs, physicians, nursing executives and industry leaders; it’s an issue for everyone in the industry. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, patient-centered care.

As the world’s largest independent summit exclusively focused on improving the patient experience, the 2014 Patient Experience: Empathy + Innovation Summit attracted more than 2,100 attendees from 49 states and 39 countries.

2014 Recap

2014 Speakers

2014 Agenda

 

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113

http://www.clevelandconventions.com

Contact Hours will be Awarded
Cleveland Clinic Enterprise is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Total number of contact hours being awarded will be posted at a later date. Please check back for updates.

Accommodations

The room blocks at the host hotels have closed. We are sorry if you were unable to book your room prior to them closing. Due to the running of the Cleveland Marathon on Sunday, May 17, many of the downtown hotels are sold out on the 16th. Below are hotels that currently have ability. Please call the hotel directly to book your reservation.

Host Hotels (shuttles to the Rock Hall will run from these hotels)
Cleveland Marriott Downtown - 5/17-5/20 at $329/night plus tax. (Sold out on 5/16)
Hampton Inn – Cleveland Downtown Hotel -  5/17-5/20 at $209/night plus tax (Sold out 5/16)
Aloft Cleveland - 5/17-5/20 at $215/night plus tax (Sold out on 5/16)

Other Hotels: (shuttles to the Rock Hall will not run from these hotels)
Hyatt from 5/17-5/20 at $209/night plus tax (Sold out on 5/16)
Holiday Inn Express from 5/16-5/20 at $207.24/night plus tax (216-443-1000)
Doubletree Cleveland from 5/16-5/20 at $169/night plus tax
Metropolitan at the 9 from 5/17-5/20 at $339/night plus tax (Sold out on 5/16)
Hilton Garden Inn Downtown starting from 5/16-5/20 at $199/night plus tax
Wyndham starting from 5/17-5/20 at $169/night plus tax (Sold out on 5/16)
Radisson starting from 5-17-5/20 at $172.33/night plus tax (Sold out on 5/16)
Westin starting from 5/16-5/20 at $272/night plus tax

Manage existing reservation:

Hotel Listing Options

Travel and Transportation

Hopkins International Airport (CLE) is a twenty minute drive from downtown Cleveland hotels and the Convention Center. Akron/Canton Airport (CAK) is a fifty mile drive from downtown Cleveland. Taxi service is available from the Cleveland airport for approximately $40.00. Return taxi service can be arranged through your hotel bell desk. For more information on Akron/Canton transportation, visit www.akroncantonairport.com.

Shuttles will not be provided from the airport or between hotels and the Convention Center.


Public Transportation from Cleveland Clinic Main Campus

RTA HealthLine – riders can pick up the RTA HealthLine on Euclid Avenue outside the Miller Pavilion at either 93rd Street or 89th Street and get off at the East 6th Street stop. The Convention Center is a 4 block walk. The Health Line schedule and fees can be viewed at www.riderta.com/routes/healthline/schedules/current.


Cleveland Clinic Shuttle Schedule

Complimentary shuttle service will be provided from Cleveland Clinic Main Campus to and from the Convention Center daily. Shuttles will arrive and depart Main Campus from the main entrance to Glickman on E. 96th St. Shuttles will arrive and depart the Convention Center from the St. Clair Ave. entrance on Sunday, May 17th and from the Lakeside Ave. entrance Monday, May 18 - Wednesday, May 20.

Sunday, May 17
Depart Glickman Lobby starting at 10:30 AM, departing every hour, on the half hour until 6:30 PM

Depart Cleveland Convention Center every hour on the hour through 6:00 PM
Final departure 7:20 PM

Monday, May 18
Depart Glickman Lobby starting at 6:30 AM, departing every 30 minutes
until 10:00 AM and then every 60 minutes on the hour until final departure at 4:00 PM

Depart Cleveland Convention Center starting at 10:30 AM, departing every 60 minutes on the half hour until 3:30 PM and then every 30 minutes until final departure at 6:00 PM

Tuesday, May 19
Depart Glickman Lobby starting at 6:30 AM, departing every 30 minutes
until 10:00 AM and then every 60 minutes on the hour until final departure at 4:00 PM

Depart Cleveland Convention Center starting at 10:30 AM, departing every 60 minutes on the half hour until 3:30 PM and then every 30 minutes until final departure at 6:30 PM


Wednesday, May 20
Depart Glickman Lobby starting at 7:00 AM, departing every 30 minutes
until 9:30 AM and then every 60 minutes on the half hour until final departure at 11:30 AM

Depart Cleveland Convention Center starting at 10:00 AM, departing every 60 minutes on the hour until 11:00 AM and then every 30 minutes until final departure at 1:00 PM


Transportation to the Rock and Roll Hall of Fame

Complimentary shuttles will be provided from each of the host hotels: Renaissance, Westin, Marriott, Aloft and Hampton Inn. Shuttles will depart at 6:45 pm and will loop back once to each hotel for a second pick up at approximately 7:15 pm. Shuttles will return to all hotels beginning at 8:30 pm with the final shuttle departing the Rock Hall at 10:30 pm.

Parking

Located in the heart of downtown Cleveland with thousands of parking spaces within a 10-minute walk, there are a variety of parking options near the Cleveland Convention Center. Daily parking rates range from $4 to $18. For more parking information, please visit http://www.clevelandconventions.com/attendees/Parking-Information.

A limited number of parking spaces will be reserved for Summit attendees in the Huntington Garage, entrances on both Lakeside Avenue and West 3rd Street. Once full, daily parking is recommended in the Willard Garage also on Lakeside Avenue.

Things to Do in Cleveland

Destination Cleveland Trip Advisor

Additional Information

Please contact conference coordinator
Jamie Belkin Events at 216.932.3448 or
jamie@jamiebelkin.com

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113

2015 Sponsors

PRESENTING SPONSORS
PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS
Emmi Solutions
Cleveland Clinic-Weatherhead EMBA
CipherHealth
RL Solutions
BRONZE SPONSORS
SONIFI Health
VISILERT
Wolters Kluwer
Allen Technologies
Aramark
hc1.com

Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee