MAY 15-18, 2016

Cleveland Convention Center
Cleveland, Ohio


General Information

Cleveland Convention Center

Cleveland Convention Center

About the Summit

As caregivers entrusted with helping people, improving the patient experience is our collective responsibility. Success comes from the ability to work together, network, share best practices and challenge each other to identify new ways to practice. Many of the best solutions for challenges are found at the front lines of the caregiver-patient relationship, and bringing people together to share and network ensures that we all have access to the latest innovations. Patient experience is not about enhancing satisfaction - it is about transforming the way medicine is delivered.

Patient experience is a dynamic issue not only for healthcare CEOs, physicians, nursing executives and industry leaders; it’s an issue for everyone in the industry. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, patient-centered care.

As the world’s largest independent summit exclusively focused on improving the patient experience, the 2014 Patient Experience: Empathy + Innovation Summit attracted more than 2,100 attendees from 49 states and 39 countries.

2014 Recap

2014 Speakers

2014 Agenda


Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113


Housing for the Patient Experience Summit is open. Click here to see the list of host hotels, discounted rates and to book a room for your stay.

Travel and Transportation

Hopkins International Airport (CLE) is a twenty minute drive from downtown Cleveland hotels and the Convention Center. Akron/Canton Airport (CAK) is a fifty mile drive from downtown Cleveland. Taxi service is available from the Cleveland airport for approximately $40.00. Return taxi service can be arranged through your hotel bell desk. For more information on Akron/Canton transportation, visit

Shuttles will not be provided from the airport or between hotels and the Convention Center.

Public Transportation from Cleveland Clinic Main Campus

RTA HealthLine – riders can pick up the RTA HealthLine on Euclid Avenue outside the Miller Pavilion at either 93rd Street or 89th Street and get off at the East 6th Street stop. The Convention Center is a 4 block walk. The Health Line schedule and fees can be viewed at


Located in the heart of downtown Cleveland with thousands of parking spaces within a 10-minute walk, there are a variety of parking options near the Cleveland Convention Center. Daily parking rates range from $4 to $18. For more parking information, please visit

A limited number of parking spaces will be reserved for Summit attendees in the Huntington Garage, entrances on both Lakeside Avenue and West 3rd Street. Once full, daily parking is recommended in the Willard Garage also on Lakeside Avenue.

Things to Do in Cleveland

Destination Cleveland Trip Advisor

Additional Information

Please contact conference coordinator
Jamie Belkin Events at 216.932.3448 or

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113

2015 Sponsors

Emmi Solutions
Cleveland Clinic-Weatherhead EMBA
RL Solutions
Wolters Kluwer
Allen Technologies

Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee