General Information

About the Summit

As caregivers, improving the patient experience is our collective responsibility. Success comes from the ability to work together, network, share best practices and challenge each other to identify new ways to practice.

Many of the best solutions for challenges are found at the front lines of the caregiver-patient relationship, and bringing people together to share and network ensures that we all have access to the latest innovations. Patient experience is not about enhancing satisfaction — it is about transforming the way medicine is delivered.

Patient experience is a dynamic issue not only for healthcare CEOs, physicians, nursing executives and industry leaders; it’s an issue for everyone in our industry. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, human-centered care.

Our most recent event, the 2016 Patient Experience: Empathy + Innovation Summit, May 15–18, had nearly 2,000 attendees from 45 states and 37 countries. We were honored to host a forum at the Cleveland Convention Center for attendees to network, collaborate and discuss ideas that transform care within this vital dimension of healthcare delivery. The summit was presented in partnership with the following organizations, to ensure that attendees are exposed to the latest information from industry experts and leaders of the global patient experience movement. View presentations and the agenda from 2016.

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113


Housing for the Patient Experience Summit is open. Click below to see the list of host hotels, discounted rates and to book a room for your stay.

Click Here to Book Your Room

Travel and Transportation

Hopkins International Airport (CLE) is a twenty minute drive from downtown Cleveland hotels and the Convention Center. Akron/Canton Airport (CAK) is a fifty mile drive from downtown Cleveland. Taxi service is available from the Cleveland airport for approximately $40.00. Return taxi service can be arranged through your hotel bell desk. For more information on Akron/Canton transportation, visit

Uber and Lyft are widely available throughout the city.

Shuttles will not be provided from the airport or between hotels and the Convention Center.

Public Transportation from Cleveland Clinic Main Campus

RTA HealthLine – riders can pick up the RTA HealthLine on Euclid Avenue outside the Miller Pavilion at either 93rd Street or 89th Street and get off at the East 6th Street stop. The Convention Center is a 4 block walk. The Health Line schedule and fees can be viewed at


Paid parking is available, on a first come, first served basis, in the Willard Garage located across Lakeside Ave. from the Convention Center. Entrances are on both Lakeside Ave. and E. 9th St., north of Lakeside Ave. If the Willard Garage is full, you can try the Huntington Garage, entrance located on W. 3rd St., north of Lakeside Ave.

Located in the heart of downtown Cleveland with thousands of parking spaces within a 10-minute walk, there are a variety of parking options near the Cleveland Convention Center. Daily parking rates range from $4 to $18. For more parking information, please visit


Things to Do in Cleveland

Destination Cleveland Trip Advisor


Tuesday, May 23 - Evening Social Event

Join us for an evening out in downtown Cleveland at the House of Blues, home to live music, original folk art and delta-inspired cuisine. The event will feature Skin & Bones, an all Cleveland Clinic doctor band, a hearty dinner buffet with a delicious mix of American and International dishes and an atmosphere with over-stuffed couches, hand painted murals and libations to enjoy. House of Blues is within walking distance of all Summit host hotels. This social event is not included in Summit registration. Tickets may be purchased on the registration page for $55.

House of Blues Cleveland
308 Euclid Ave.
Cleveland, OH 44114



Additional Information

Please contact conference coordinator
Jamie Belkin Events at 216.932.3448 or

Meeting Location

Cleveland Convention Center
300 Lakeside Avenue
Cleveland, Ohio 44113

2017 Sponsors

Presenting Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors
Medline Industries

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee