Special Add-On CME Courses

The Patient Experience Summit does not offer Continuing Medical Education credits. However, Cleveland Clinic's Center for Excellence in Healthcare Communication and Cleveland Clinic's Share Medical Appointments Department are pleased to offer the following courses which are approved AMA PRA Category 1 CreditsTM.

 

Shared Medical Appointments – Transforming Healthcare and the Patient Experience: The Shared Medical Appointment Model

Sunday May 21, 2017
8:00 am – 4:30 pm
Cleveland Convention Center
Cleveland, Ohio


$425/person

The future demands of healthcare are forcing organizations to consider innovative and nontraditional ways to deliver patient care. The challenges of access, quality of care and patient experience cannot be met by our current delivery care model: The solution is to work smarter, not harder. Shared Medical Appointments (SMAs) have emerged as a viable care model. The extended format addresses the need for access while providing quality of care. Patients benefit from the extended format by not only additional information provided by the care team, but the value of shared personal experiences with other patients. The SMA care model is a unique appointment. Each SMA is influenced by patient demographics, available healthcare resources and the setting where the SMA is to be conducted. We look to bring healthcare teams together and share our experiences with the SMA model. This course will provide tools to develop and implement SMAs. Hear from several providers in various settings on their experience. Attendees will gain insight into the efficiencies of the model and how to develop the SMA team roles and responsibilities. The goal of this course is for attendees to walk away with tips and tools on creating successful SMAs. The multidisciplinary approach presented provides an interactive environment for attendees along with a place to stimulate ideas for incorporation of SMAs into your own practice.


Objectives

At the end of this course, the participant will be able to:

  • Review the benefits and workflow essentials of Shared Medical Appointments
  • Identify the roles and responsibilities of SMA team members
  • Describe facilitation and ways to add patient value
  • Apply prospective SMA concepts and strategies in implementing an SMA in a medical practice

 

Activity Director
Marianne Sumego, MD, Director, Shared Medical Appointments, Office of Patient Experience, Cleveland Clinic

Guest Faculty
Steven Kaufman, MD, Associate Professor of Medicine, Division of Endocrinology, Cooper University Hospital, Camden, NJ

Cleveland Clinic Faculty

  • Bartolome Burguera, MD, PhD, Provider: Weight Management SMAs, Cleveland Clinic Main
  • Colleen Deighan, Director, Coding and Reimbursement, Cleveland Clinic
  • Vaishali Flask, MD, Provider: Healthy Living SMA, Cleveland Clinic Lorain Family Health Center; Provider: ADHD SMA, Cleveland Clinic Richard E. Jacobs Family Health Center
  • Lilian Gonsalves, MD, Provider: Female Mood Disorders SMA, Cleveland Clinic; Provider: Post-Partum Depression SMA, Cleveland Clinic Beachwood Family Health Center  
  • Anne Maggiore, Program Manager, Shared Medical Appointment Program, Cleveland Clinic
  • Aphrodite Papadakis, MD, Provider: Pre-Diabetes SMA, Cleveland Clinic Beachwood Family Health Center
  • Lori Posk, MD, Provider: Chronic Disease SMA, Cleveland Clinic Twinsburg Family Health Center
  • Julie Rish, PhD, Director of Service Excellence, Office of Patient Experience, Cleveland Clinic
  • Kristina Vaji, MSN, CNP, Provider: Chronic Disease SMA, Facilitator: Women’s Wellness SMA, Cleveland Clinic, Mentor MOB

 

Agenda

7:15am – 8:00am Registration 11:00am - 12:00pm Perspective: Through the Eyes of Our SMA Providers,
a Panel & Q&A
8:00am - 8:10am Welcome 12:15pm - 12:45pm Lunch:How Another Organization Got Started
8:10am - 8:45am Transforming the Office Visit: An Overview of
Shared Medical Appointments
1:00pm - 2:00pm Perspective 2.0: an SMA Panel Discussion
8:45am - 9:15am It Takes a Village: Roles and Responsibilities 2:00pm - 3:00pm Transforming the Patient Experience through Facilitating
9:15am - 9:45am Scheduling: We Need Patients! 3:00pm - 3:15pm Break
9:45am - 10:00am Break 3:15 pm- 3:45pm Measuring our work
10:00am - 10:30am Adding Value: A Look into Facilitating 3:45pm - 4:30pm Transforming Care Delivery: Our Take-aways
10:30am - 11:00am The “Code” to Billing:
Your Questions Answered
4:30pm Adjourn

 
 

Target Audience

Physicians (MD/DO), Advanced Care Providers (NP, PA, PhD, LISW), Nursing professionals, Allied Health Care Professionals, practice administrators, and senior leaders

 

Accreditation Information

The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum 7.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.

Register

 

For more information or questions, please contact sma@ccf.org.
 


R.E.D.E. to Communicate℠: Foundations of Healthcare Communication

Sunday May 21, 2017
8:00 am - 4:30 pm
Cleveland Convention Center
Cleveland, Ohio

$895/person

 

Effective teaching of communication skills has not been consistently included in medical training programs or continuing education courses. Relationship centered communication skills are essential to maintaining provider satisfaction, engagement, and confidence. Effective communication impacts patient safety, provider liability, quality, and is, at a more basic level, the right thing to do. The FHC course introduces clinicians to the R.E.D.E. model℠ of relationship-centered communication in healthcare and how it applies to any given practice. This course is grounded in educational theory, evidence-based best practices, and experiential learning. Participants’ own experiences in healthcare, various expressions of empathy, and the collective experiences of the group will be leveraged as participants practice each of the three phases in the model. Self-reflection as well as feedback from patients, peers, and peer facilitators will be primary methods of engagement. Various creative methods, including improve, action methods, and dynamic small group facilitation, will get everyone out of their seats and into a safe space to practice this wonderfully difficult work of communicating effectively. The goal for the course is to raise awareness of interpersonal and communication skills that clinicians already possess, and to practice additional skills that can enhance their ability to build meaningful connections. By facilitating group interaction and ideas, an opportunity to share different approaches to solving communication challenges is created.

 

Objectives

  • Review the evidence on the value of effective communication skills in healthcare
  • Establish rapport and plan an encounter with the patient
  • Elicit the patient perspective using different tools
  • Apply a variety of methods to convey empathy
  • Incorporate the patient into decision making and education
  • Practice applying these communication skills in challenging clinical cases

 

Faculty

  • Amy Windover, PhD, Director of Curriculum & Faculty Development, Center for Excellence in Healthcare Communication; Clinical Psychologist,  Cleveland Clinic
  • Tim Gilligan, MD, Director of Coaching, Center for Excellence in Healthcare Communication; Cleveland Clinic Staff Physician, Tausigg Cancer Institute
  • Elaine Bishop, CNM Facilitator, Center for Excellence in Healthcare Communication; Cleveland Clinic Fetal Care Coordinator NP, Obgyn/Womens Health Institute
  • Brian Schroer, MD, Facilitator, Center for Excellence in Healthcare Communication; Cleveland Clinic Staff Physician, Pediatric Allergy
     

Agenda

8:00am - 9:30am Overview 12:30pm - 1:15pm Lunch
9:30am - 10:00 am Phase 1 (Didactic) 1:15pm - 2:45pm Phase 3
10:00am - 10:15am Break 2:45pm - 3:00pm Break
10:15am - 11:15am Phase 1 (Demo/Skills Practice) 3:00pm - 4:00pm Integrative Cases
11:15am - 12:30pm Phase 2 4:00pm - 4:30pm Wrap-up & Evaluation

 

Target Audience

Physicians (MD/DO), Advanced Care Providers (NP, PA, PhD, LISW), Nursing professionals, Educators charged with developing/offering clinical communication program.

 

Accreditation Information

The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum 7.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.

Register

 

For more information or questions, please contact healthcomm@ccf.org

 


R.E.D.E. to Communicate℠: Delivering Bad News

Monday, May 22, 2017
7:45 am - 11:30 am
Cleveland Convention Center
Cleveland, Ohio

 

$495/person

COURSE IS FULL

Delivering bad news is a reality of the medical field. Although we are not able to change the news we have to give, we can make sure that we are delivering that news as effectively and as empathically as possible. This course is designed to teach clinicians how much information patients want in regards to getting bad news, how they want it delivered and ways to show empathy to the patient after delivery of the news. It will build upon the skills learned in the R.E.D.E.: Foundations of Healthcare Communication course and apply those skills when faced with giving a patient bad news. These skills will then be practiced in a safe and controlled environment using standardized patients.

 

Objectives

  • Identify the literature that exists on information patients want concerning bad news
  • Apply a step-wise approach to clinical encounters
  • Formulate empathic statements to respond to patient emotion

 

Faculty

  • Katie Neundorf, MD, Director, Center for Excellence in Healthcare Communication, Cleveland Clinic
  • Marc Shapiro, MD, Staff Physician, Tausigg Cancer Institute; Facilitator, Center for Excellence in Healthcare Communication, Cleveland Clinic

 

Agenda

7:45am - 8:30am Overview/Introductions
8:30am - 9:20am Didactic
9:20am - 9:30am Break
9:30am - 11:15am Small Group Practice Skills
11:15am - 11:30am Wrap-up

 

Target Audience

Physicians (MD/DO), Advanced Care Providers (NP, PA, PhD, LISW), Nursing professionals, Educators charged with developing/offering clinical communication program.

 

Accreditation Information

The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum 3.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.
Register

 

For more information or questions, please contact healthcomm@ccf.org


Additional Course Information:

Faculty Disclosure: The Cleveland Clinic Foundation Center for Continuing Education has implemented a policy to comply with the current Accreditation Council for Continuing Medical Education Standards for Commercial Support requiring resolution of all faculty conflicts of interest. Faculty declaring a relevant commercial interest will be identified in the activity syllabus.

 

Disclaimer Statement: The information in this educational activity is provided for general medical education purposes only and is not meant to substitute for the independent medical judgment of a physician relative to diagnostic and treatment options of a specific patient's medical condition. The viewpoints expressed in this CME activity are those of the authors/faculty. They do not represent an endorsement by The Cleveland Clinic Foundation. In no event will The Cleveland Clinic Foundation be liable for any decision made or action taken in reliance upon the information provided through this CME activity.

 

Americans with Disabilities Act: The Cleveland Clinic Foundation Center for Continuing Education fully intends to comply with the legal requirements of the Americans with Disabilities Act. If you need assistance, please notify Center for Excellence in Healthcare Communication: healthcomm@ccf.org at least two weeks prior to the activity.

 

 

Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee