We are actively building a robust agenda for the 2017 Summit. Please check back for updates on specific didactic and breakout sessions and keynote address topics. The schedule below outlines the daily agenda.

Track topics will focus on the most current trends and the expanded global interest in patient experience among many disciplines in and out of healthcare.

The Patient Experience Summit will begin at 12:00 PM on Monday, May 22 and will conclude at 1:00 PM on Wednesday, May 24. Please plan your stay so you are with us from start to finish. You won’t want to miss a minute!

Featured Topics Include:

  • Care Technology and Innovation

  • Communication

  • Continuous Improvement

  • Design and Architecture

  • Engagement

  • Marketing

  • Nursing

  • Operations and Support Services

  • Quality and Safety

  Monday, May 22 Tuesday, May 23 Wednesday, May 24
7:00 AM   Registration Opens/Continental Breakfast Registration Opens/Continental Breakfast
8:00 AM Cleveland Clinic Tours
(8:00 AM - 10:00 AM)
Plenary 7 Welcome/Awards
8:30 AM Plenary 8 Plenary 12
9:00 AM Plenary 9 Plenary 13
9:30 AM
(9:30 AM - 11:00 AM)
Plenary 14
10:00 AM   Plenary 15
10:30 AM   Break/Poster Viewing/Vendor Visits
11:00 AM Registration Opens Break/Poster Viewing/Vendor Visits Boxed Lunch and General Workshop
(11:00 AM - 12:30 PM)
11:30 AM Interactive Activities
12:00 PM Summit Begins - Welcome
12:30 PM Plenary 1 Lunch
1:00 PM Plenary 2 Summit Adjourns
1:30 PM Plenary 3 Dessert Networking with Vendors Cleveland Clinic Tours
(1:30 PM - 3:30 PM)
2:00 PM Plenary 4 Breakouts C
(2:00 PM - 2:50 PM)

2:30 PM Break/Poster Viewing/Vendor Visits
3:00 PM Breakouts A
(3:00 PM - 3:50 PM)
Breakouts D
(3:00 PM - 3:50 PM)
3:30 PM
4:00 PM Breakouts B
(4:00 PM - 4:50 PM)
Plenary 10
4:30 PM Plenary 11
5:00 PM Break/Poster Viewing/Vendor Visits
(4:50 PM - 5:10 PM)
5:30 PM Plenary 5  
6:00 PM Plenary 6  
6:30 PM Welcome Reception
(6:30 PM - 8:00 PM)
Attendee Social Event
(6:30 PM - 9:30 PM)
7:00 PM
8:00 PM
9:00 PM  
9:30 PM


Extremely well organized for optimization of time and value

—2016 Summit Attendee

Thank you for a great experience; this was my first time attending and I'll definitely be coming every year

—2016 Summit Attendee

This conference has inspired me to bring back this passion for patient experience to my facility to create a comforting trustworthy environment for the patient – thank you so much!

—2016 Summit Attendee

This has been an amazing learning opportunity; I have been inspired a number of times by the courage, passion and incredible work of your speakers

—2016 Summit Attendee

It gives me hope that I am on the right path, my program can make in-roads, and healthcare can be about healing

—2016 Summit Attendee

A room full of people like me – feels like a dream!

—2016 Summit Attendee

The interactive breakout session on Engagement Strategies was the most informative action-oriented session I attended

—2016 Summit Attendee

The summit felt “cool” and meaningful at the same time.

—2016 Summit Attendee

Would love to bring all Administrative Team members of our hospital including medical/clinic/emergency room. We can all learn from this summit.

—2016 Summit Attendee