MAY 17 – 20, 2015

Cleveland Convention Center
Cleveland, Ohio


Sunday, May 17

11:00 am - 12:00 pm

Registration Opens and Light Snacks
Exhibitor Viewing

12:00 pm - 12:15 pm

Activating and Engaging Nurses in Transforming and Sustaining the Patient Experience

Kelly Hancock, MSN, RN, NE_BC, Executive CNO, CCHS and Chief Nursing Officer, Cleveland Clinic

12:15 pm - 12:45 pm
Transforming the Patient Experience through Connected Care

Brenda Mullan, MSN, RN, CDP, ACNO Ambulatory Nursing, Cleveland Clinic

12:45 pm - 1:15 pm
Creating and Implementing Transitions in Care

Beth Ann Swan, PhD, CRNP, FAAN, Dean and Professor, Jefferson School of Nursing

1:15 pm - 1:45 pm
Connecting through Technology


1:45 pm - 2:30 pm
Activating Relationships

Susan Paschke, MSN, RN-BC, NEA-BC, Senior Director of Ambulatory Nursing, Cleveland Clinic

2:30 pm - 3:00 pm

3:00 pm - 4:00 pm
Panel Discussion / Q&A

Brenda Mullan, MSN, RN, CDP
Susan Paschke, MSN, RN-BC, NEA-BC
Beth Ann Swan, PhD, CRNP, FAAN

4:00 pm - 5:00 pm
Engaging with Patients Wherever and Whenever They Are

Craig Hashi, PhD, Tech Enthusiast and Engineer, Twitter, Inc.

5:00 pm

12:00 pm -12:10 pm

Engaging Experiences: Connecting with Patients in a Digital World

Welcome-Paul Matsen, Chief Marketing and Communications Officer, Cleveland Clinic

12:10 pm - 12:50 pm
Wear This, and Send Me the Data in the Morning. Innovating the New Patient Experience.

Geoff McCleary, Vice President/Group Director of Mobile Innovation, Digitas Health

12:50 pm - 1:30 pm
Keep Clear of Dangerous Buzzwords to Create a Meaningful Mobile Experience

Ben Greenberg, Vice President of User Experience, WebMD

1:30 pm - 2:10pm
Turning Big Data into Practical Data: Marketing With Raw Metrics That Drive Insight-Driven, Patient Panoramas

Gary W. Druckenmiller, Jr. Vice President, Client Solutions, Evariant

2:10 pm - 2:40 pm

Sanjay Malaviya, Chief Executive Officer, RL Solutions

2:40 pm - 3:00 pm

3:00 pm - 4:00 pm
Social Media Can't Cure Ebola, but... Panel

Moderator: Chris Seper, Chief Executive Officer, MedCity Media
William Morris, MD, Associate Chief Medica Information Officer, Cleveland Clinic
Ryan Squire, Senior Director Social Media, Kindred Healthcare
Shahid Shah, Chief Executive Officer, Netspective Communications


4:00 pm - 5:00 pm
Engaging with Patients Wherever and Whenever They Are

Craig Hashi, PhD, Tech Enthusiast and Engineer, Twitter Inc.

5:00 pm

5:00 pm - 7:00 pm
Welcome Reception

Global Center for Health Innovation Atrium

Very interesting. We learned how to share stories. This is how we realize we all share universal emotions, how we influence people and how we all strive to serve.

—2014 Summit Attendee

This is the core of healthcare that often gets lost in the politics or day to day pressures. Thank you.

—2014 Summit Attendee

This session was fantastic. Very forward thinking and reflective of current trends.

—2014 Summit Attendee

Excellent presentation. Thank you for bringing him to your conference.

—2014 Summit Attendee

This session really made me think about how to create an environment to exceed the patient’s experience.

—2014 Summit Attendee

Wow! The emotion of this mother’s experience was hugely impactful. Love the patient stories.

—2014 Summit Attendee

Strong content, well presented, practical and actionable information. I can take this home and do it!

—2014 Summit Attendee

This session defined why I came to this conference.  I’ll be back.

—2014 Summit Attendee

Wonderful minds coming together for the greater good of mankind!

—2014 Summit Attendee